Process Orders for Complimentary Products for Fire Service.

Retired

Perform diverse human resource and accounting duties including maintaining employee files, benefit administration, payroll (200 + employees), billing (75 clients) and reporting.• Review new hire paperwork to assure it is accurate and complete • Enter employee information into accounting and payroll databases • Process final pays• Prepare open enrollment paperwork for benefits and process new hire benefit enrollment• Respond to employee and client inquiries

Effectively support Outside Account Executives and customers during acquisition by Solta assuring the least amount of disruption to daily business. Complete database maintenance to prepare for data migration to Solta database. Provide training of Aesthera products to Solta Customer Service and Product Support Groups.

Support 24 Outside Sales Account Executives with capital equipment quotes, order processing, demo product. Track and manage return of company owned equipment on loan for demo or clinical purposes. Work with sales, finance, customers and leasing companies to provide the proper flow of information, payments and cash application. Maintain database of 700+ US Customers, generate quotes, service calls and RMAs, using Salesforce.com.• Research and resolve customer issues; if necessary escalate to Account Executive or Management • Obtain credit reports using D&B onlineOffice & Facilities Manager (Jan 2006 – Nov 2006)Project manager for purchase and installation of alarm system; maintain programming and employee access to building, first contact for alarm calls. Maintain ample stock of office supplies for company and keep office equipment in optimal working condition.• Process consumable orders: sales order, shipping, invoicing, charge credit cards, cash application• Recommend promotions to marketing using data collected from consumable sales• Structure weekly company team building exercises

Update JD Edwards database and scrub data to prepare for Oracle upload.

Assist in the organization of start-up call center, developing best practices. Manage call assignments for 70 technicians. Help newly hired Call Management Coordinators with problem resolution.Performance Research Specialist (Jan 2002-Oct 2004)Compile information from management and performance of equipment to generate reports. Create templates, write procedures and train person to be responsible for newly implemented reports. Diebold Business Improvement System Class Facilitator (2002 – 2004)Assist with the instruction of classes of 30-40 peers. Review graduation assignments for completeness and submit request for certificate.First Line Servicer Jan 2002 – March 2002Respond to calls for basic ATM repairs- meeting service level agreements. In charge of keys to provide access for technician to ATM cash chest.

Record and dispatch service calls for calls received on banking center equipment nationwide. Serve as liaison between business partners, help desks, vendors and technicians. Train new agents on policies, procedures and processing customer requests.