Beatrice Hyppolite Email & Phone Number

United States

New York, New York, United States

New client application management by reviewing, verifying and researching into the applicant business to confirm their relation to the interior design trade.Review, validate, and request client tax resale forms for clients and troubleshoot any issues related to tax figures populating on quotes and orders.Daily maintenance and update of client records by ensuring the information on client accounts are up to date.Send company wide daily reports of client tax form certifications, and company wide weekly reports of new clients for the sales teams. Recorded and written training for existing team members and new employees. Discuss and test new website updates and features for the web engineering team. Troubleshoot potential bugs, raise and monitor escalations of website issues. Servicing e-seller and B2C clients by order placement, vendor inventory checks, backorder follow-ups and sample memo order placement. Handling and closing tickets via Zendesk for all client data and customer success partner inquiries.

Greater New York City Area

Handled a high volume of calls from clients and design partner showrooms.Warehouse and client service liaison.Website assistance with account creation, product location and territory rep information. Processed a high volume of orders and inquiries from domestic design clients. Resolved or escalated any product or service problem.Maintained client satisfaction by following up on order statuses and product information.

United States

Oversaw the client service team of 10 employees to ensure a high quality service is presented at all times and training where service gaps occur.Monitored time and attendance via ADP Workforce.Implemented SLAs and service trackers such as phone manner ratings for client service team.Communicated directly with clients and showrooms to maintain good relationships and ensure their needs are being met by the client service team, the company and myself.Issued documented counseling to client service team members who did not meet or maintain company standards. Quarterly training with agent representatives of new website features and launches. Conflict and problem resolution.Hiring and training of new client service employees.

New York, New York

Distributed daily tasks amongst the client service team.Handled high volumes of order placement and call inquiries from clients and affiliated designer showrooms. Processed payments to client accounts and reached out to clients over their credit limits. Warehouse and client service liaison. Resolved or escalated any procedural or employee conflicts. Assisted the lead Client Service Manager on daily tasks.

Brooklyn, Ny

Assisted guests daily with reserve confirmations and check-ins. Provided guests with Concierge Services such theater tickets, tour and city information.Handled or escalated guest complaints and followed up with resolutions. Periodical Night Audit. Posted daily charges to folios and conducting Bucket Checks.

Brooklyn, Ny

Assist the director of housekeeping in all tasks related to the function of the hotel.Answer phones to speak with guests and staff about housekeeping inquiries. Data entry on housekeeping staff's payroll and room cleaning timesUpdate documents and files in the housekeeping officeReceive merchandise and monitor inventory of housekeeping items and amenities

Brooklyn, Ny

Data entry input of student information for computer laboratory services Computer troubleshooting and web assistanceMonitor and overseer of computer laboratory’s daily influx and student traffic

Bachelor'S Degree, Hospitality Administration/Management

High School Diploma, General Studies

Activities and Societies: College and Career Preparatory ProgramGraduate with a high school diploma.