Beatrice J Shields Email & Phone Number

West Covina, California, United States

Elsevier Library Fellowship (ELF), Inaugural Cohort

• Processed check payments of enrolled families, updated accounting spreadsheets and logged payments in student accounts• Created manuals for standard procedures and protocols• Operated office equipment such as computers, printers, check scanner, fax and copy machines• Answered phone and email inquiries about the department’s services and current pricing

• Assisted patrons with computer-related questions by showing them step-by-step procedures for basic MS Office, printing and Internet browser tasks• Created public computer reservations for patrons• Taught patrons on proper usage of computer peripherals such as scanners and external memory storage• Assisted patrons with other library-related procedures such as account modifications, checking in/out of print materials, event support and answering general phone and email inquiries

Hereford, Tx

Provided excellent customer service to patrons and guests by addressing specific needs that can be resolved using the library’s available materials and resources. Improved on existing procedures by digitizing forms, implementing new software and creating documentation templates• Performed monthly maintenance of 7 public computers: installed Microsoft updates, updated Reboot/Restore RX baselines, performed maintenance checks as required• Performed routine office equipment maintenance such as upgrading software and replacing ink cartridges, and troubleshoot office equipment and schedule service appointments for hardware issues• Created manuals for the maintenance of public and work computers• Assisted patrons with public computer usage, computer reservations and print jobs. Walked customers through basic computer questions such as downloading documents, using thumb drives, accessing online library resources and using MS Office software• Processed and classified books and audio and video materials in preparation for catalog submission; corrected and reclassify misclassified materials• Registered new patrons into the library management system; reviewed application forms to ensure completeness and accuracy• Prepared marketing materials using Canva and Adobe Photoshop

Researched and composed search engine optimized articles, e-books and blog posts, performed clerical and data entry assistance, and designed marketing materials and websites for clients from a wide variety of industries+ Performed keyword research and developed SEO strategies+ Ghostwritten e-books, blog entries and website articles+ Researched data online and entered information to spreadsheets and databases + Conceptualized and designed flyers and websites for other freelancers and professionals

Hereford, Texas

Assisted the owner in preparing documents such as floor plans and spreadsheets that were submitted to the Texas Department of Family and Protective Services for the licensing of the new location of her daycare. Provided hands-on childcare on an on-call basis. Reduced the owner's marketing expenses by designing hand- outs, invitations and banners for her.

Quezon City, Philippines

- Received calls for a US telecommunications company- Received inbound customer calls and answered questions and inquiries regarding billing cycles, plan inclusions and account information.- Made changes to the customers' accounts and services as requested during the call.- Offered other services that the customer might need- Provided up to Level II tech support- Input call data to the company database and update caller information as needed- Maintained high call resolution, low call handle time and low downtime

Cagraray Island, Albay

- Responsible for the fulfillment of clients' on-site event requirements in all locations of the property.- Prepared the clients' bill and made sure that they are charged appropriately and in a timely manner.- Prepared staff schedules and monthly performance reviews/- Prepared cost and revenue reports after each company event.- Reduced company expenses by creating and/or designing decor for events, preparing invitations for company-sponsored events such as New Year's and Christmas parties with the resort guests.

Boracay Island, Philippines

- Assisted the Banquets and Events (B&E) Manager with administrative and clerical work - Provided on-site support during clients' events in the property- Assisted in preparing the clients' bills during and after events- Manned the cash register during events when required- Reduced marketing expenses by designing marketing materials such flyers, restaurant menus, letterheads and logos

Master Of Library & Information Science - Mlis, Library And Information Science

Ba International Studies, International Politics And Systems

Activities and Societies: DLSU Debate Society