Beatrix Macintyre Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Australia

During my year and a half with Darebin City Council, I gained valuable experience in governance, internal problem-solving, and process improvement within the Communications and Engagement department. As part of my role, I worked closely with internal teams to ensure that customer inquiries and complaints were addressed promptly and effectively, while adhering to council policies and procedures.Through my experiences, I developed a deep understanding of the importance of effective communication, collaboration, and problem-solving in a public-facing environment. I also learned how to escalate issues to the appropriate teams, coordinate with stakeholders, and contribute to the development of new policies and service improvements.Moreover, I gained an appreciation for the critical role that governance plays in ensuring that council operations are transparent, accountable, and responsive to the needs of the community. By working closely with internal teams, I learned how to navigate complex governance structures and processes to achieve positive outcomes for customers and stakeholders.Overall, my time with Darebin City Council was an invaluable learning experience that has equipped me with the skills and knowledge necessary to excel in governance, internal problem-solving, and process improvement in a public-sector environment.

During my ongoing work with Darebin City Council, I had the opportunity to take on a short contract with Bundoora House, which allowed me to further my knowledge of heritage spaces and gain new insights into the council's Arts and Culture team.In this role, I took on curatorial and marketing duties during a transitional period between curators, working with a range of contemporary exhibitions, including artists installing for Midsumma and other events.Through this experience, I supported the marketing, programming and curatorial projects, learning to adapt quickly to different tasks and responsibilities, and gaining a deeper understanding of the importance of effective marketing and communications in promoting cultural events and exhibitions to the public in line with council communications policies and processes.Moreover, working in the heritage space of Bundoora House provided me with new insights into the council's approach to preserving and showcasing historic landmarks, and the unique challenges involved in managing heritage spaces in a contemporary governance context.

Australia

I am proud to continue my involvement with the Abbotsford Convent Foundation on a freelance basis. I assist the team on an ongoing and ad hoc basis across many departments, leveraging my expertise in governance admin and event coordination to support the organization's diverse and dynamic programming.

Backfill Events Coordinator / Higher duties

Darwin, Northern Territory, Australia

Audience Engagement officers represent the gallery as a first point of contact for all visitors, providing customer care and oversight as well as performing operational duties. During my tenure at the NGV, my casual role has been versatile and ever evolving, allowing me to engage broadly with the community, the institution and its stakeholders, as well as work collaboratively across many different departments.As part of the audience engagement team, I am primary responsible for ensuring the smooth running of the day-to-day events and programs in the gallery. This may include on any given day a range of tasks and activities including ticketing, providing up to date information for visitors about current and future gallery exhibits & public programs, facilitating groups, monitoring public gallery spaces, or providing member services by phone and in person.Key roles and responsibilities: customer service, issue management, ticketing systems (including Tessitura), switchboard, point of sale, cash handling and invoicing (sometimes all at once!)

Melbourne, Victoria, Australia

As a full-time member of the NGV Education department, I collaborated closely with the education team to deliver a diverse range of programs aligned with the museum's collection. I was proud to be part of a team committed to providing accessible and engaging educational experiences for all visitors.During my time at NGV, I assisted in the development and rollout of the new Schools Access Program as well as ongoing and specialised education bookings, offering a range of programs designed to tie into school syllabi, rotating exhibitions, or specific interests and ensuring this was accessible for all students, including those with specific needs, regional groups or those experiencing economic impacts that could prevent access. I also focused on managing education program bookings, streamlining back-office processes and reporting, and managing venue bookings, invoicing, and financial reporting using Tessitura and D365.In addition, I contributed to the development of education programs designed to engage a diverse range of audiences, including families, seniors, and multicultural groups. I worked closely with the education team and other stakeholders to ensure that our programs were creative, engaging, and aligned with the museum's governance policies.Overall, my work in the NGV Education department allowed me to gain valuable experience in project management, staff training, financial reporting, and stakeholder management. I am proud of the impact that our programs had on visitors, and I look forward to continuing to contribute to the development of creative and accessible cultural experiences in the future.

Preston, Victoria, Australia

In 2020, I collaborated with the founder of a new neurodiverse gallery and sensory workshop space, working alongside art therapists and educators with lived experience to offer creative therapy workshops for a diverse community of artists and NDIS participants. As a support to the director, I coordinated events, developed school holiday programming, and handled marketing and content creation. This space serves as both an exploration of new developments in sensory environments and a response to a community need, creating a hub and network while curating exhibitions that include solo multidisciplinary artists and group shows from conception to production, installation, and curation.During my time in this role, I developed OH&S policies, marketing and social media strategies, grant writing, artist liaison skills, process building, and business development. I also facilitated workshops for adults and children. Key highlights of my work in this role included the creation of an ADHD appreciation series, collaboration with Merri Health on IDAHOBIT events, and a proposed partnership for Wear it Purple day. Additionally, I hosted group exhibitions from local toy creators This is Not a Toy Scene and Unmasking, a neurodiverse show focusing on the impacts of social masking.

Abbotsford, Victoria, Australia

As a Visitor Service Liaison at Abbotsford Convent Foundation since 2021, I joined a small team dedicated to delivering tailored events in this vibrant arts precinct. Since then, I have had the opportunity to work across various departments and roles, contributing to a dynamic array of large-scale events, including premier concerts and festivals.My experience in event coordination has been instrumental in stepping into various roles, from initial enquiry to logistical design and successful execution. Collaborating with the operations and venues team, I have helped create unique and community-minded events that cater to the diverse needs of our clientele, while also contributing to Melbourne's thriving cultural sector.My time at Abbotsford Convent Foundation has provided me with valuable experience in event coordination, stakeholder management, and heritage site management, all while being part of a community-focused team dedicated to promoting arts and culture.

As an adminstrator for the executive team, I played a crucial role in overseeing the scheduling, meetings, and correspondence for the Director and senior lawyers. Drawing on my background in events, I was responsible for drafting agendas and various documents, as well as coordinating upcoming end-of-year events. Additionally, I managed the Public Law Matters database and developed training materials to support the growth of the department. I provided technical support to remote teams and ensured the smooth processing of invoices. At the end of my contract, I developed a manual for the database management system Lex and general administrative functions to facilitate a seamless handover.

Melbourne, Victoria, Australia

During the Covid-19 pandemic and it's impact galleries and other cultural institutions, I diversified my skill set, furthering my customer service delivery and technology skills. I am complettng CRM Professional with Salesforce Future Skills course at RMIT, in the Salesforce Admin & Developer pathway.

Melbourne, Victoria, Australia

As part of the Tennis Australia Logistics team, I was responsible for the delivery of the Master Delivery Schedule, rostering a team of forty five group staff who serviced four internal teams builds. I was responsible for daily tracking of budget outputs and ensuring the reconciliation for site operations for four departments. I also worked simultaneously with key contractors, ensuring their project timelines aligned with ours and other contractors in the space. Key roles and responsibilities: tracking of job progress and record management using the Job Tracker system, management of ground staff, communication across multiple channels to ensure the smooth running of this large scale event attended by over 796,435 people in 2019.

Hamer Hall

Collaborating with the City of Melbourne, Hamer Hall opened at the beginning for 2017 as a visitors information hub and box office. My role as Concierge required me to work autonomously within a busy front of house team for major cultural events and performances held at the venue. This role deepened my understanding of ticketing logistics and technology, including digital seat maps, hold systems and management of tiered pricing structures.Key roles and responsibilities: presenting daily briefing for our City of Melbourne Volunteers, being first point of contact for the public, conflict resolution, promoting tickets sales, stock take, general administration, database and subscription management, cash handling and accounting.

Melbourne, Victoria, Australia

I worked closely with the programs and education department to plan and facilitate live exhibit events, and enjoyed being part of the dynamic environment of the museum and events space.Key roles and responsibilities: my duties included being the first point of contact for international, local and interstate visitors, greeting and directing school groups, ticketing and cash handling, tour guiding as well as gallery monitoring.

Brunswick Melbourne

The Sydney Road Brunswick Association (SRBA) is an initiative of local business operators and the Moreland City Council that helps support the overall growth and development of the Sydney Road retail strip. This role involved coordinating online content with local businesses, management of the service directory, copywriting and management of social media updates, online community moderation and reporting for the Association. My success in this role over the year saw increased visitor numbers and engagement from local business, as well as the launch of a new social media integrated website.Key roles and responsibilities: Social media management across Facebook, Instagram and Twitter, website content management and maintenance for wordpress site https://sydneyroad.com.au/srba/, administrative duties, database management, reporting and attending monthly committee and strategy meetings.

Parkville Melbourne

Completed various internships during my undergraduate studies, roles and duties included front of house, event management, administration media liaison, research, sales and assisting with touring groups.

Customer service at Woolworths at the Brighton, Brunswick & Carlton stores, completed Woolworths in house training within each service area of the supermarket.

Richmond Victoria

Internship

Master'S Degree, Arts Management

Post Graduate Honours In Arts History, Art History, Criticism And Conservation And Literature

Bachelor Of Arts, Art History, Criticism And Conservation, Honours

Vce, Dux History, Literature, Chemistry, Politics, English, And Math Methods