- Performed impact and ad hoc data analyses using SQL, Python, and Excel, leading to a 10% revenue increase and providing risk mitigation recommendations- Monitored and analyzed key performance indicators (KPIs) to assess daily service performance and guarantee alignment with business goals- Uncovered and rectified data quality issues, leading to a 15% improvement in data accuracy and a reduction in customer complaints related to billing errors- Presented analysis findings to stakeholders, ensuring clear communication of key insights, while formulating detailed reports to support informed budgeting and strategic planning decisions

Help international students to achieve their full potential by tutoring them. The most important part is to establish a relationship with them so I can understand their strengths and weaknesses and use them to help them overcome their problems and increase their grades.

-Developed a JavaScript-powered Slack Bot to streamline holiday scheduling via NMBRS software's SOAP API, reducing time wastage by 10%- Teamed up with an international team to deliver critical features for online HR and payroll applications- Demonstrated autonomy and problem-solving skills, contributing to the positive reception of the project

Organization of multiple online events for the students at IST including the National Mathematics Student Meeting

NMATH-IST was created to represent and support the academic journey of all IST mathematics students, to promote mathematics to the community and to promote IST mathematics courses, particularly in the job market.The Education’s department carries out activities and provides resources of scientific and academic interest, seeking to enrich the journey of IST mathematics students.

Responsible for designing and developing an internal platform, with weekly meetings to show progress and receive feedback.Developed in Sharepoint while also working with Photoshop, HTML and CSSThe feedback received at the end was incredible and the platform became a resource used often, especially for newcomers