An organic and premium food and cosmetic wholesale distributor. We provide full end service distribution, developing customized solutions to provide the best services to our clients and the healthiest options for the people and the planet.

• Editing content to maintain the accuracy of the database and improving costumer experience using Spanish, Portuguese, and English languages. • Working on large-scale projects to ensure quality and data integrity on the assigned markets by gathering data through online research and internal database while adhering to internal policies and guidelines. • Identifying opportunities for improvement of tools, workflows and processes. Collaborating and communicating with other teams and colleagues to ensure the overall accuracy of data that is provided to the customers. • Running in-house evaluation tools to organize and prioritize the workload. Practicing good problem-solving and technical support, while exercising objective judgment. Providing feedback on processes and tools.

• Coordinating all the shipments with our internal departments (customer service, production and material planning, quality control and warehouse) and freight forwarders to ensure shipment delivery schedule planned can accomplished according to customer’s request delivery date.• Following up closely with forwarding agents to submit booking and clearance documents on time.• Responsible for preparing and verifying shipping documents: invoices, Dangerous good declarations (DGD), permits, Bill of Lading, Certificates of Origin (Form D) and other related documents. • Responsible for updating customer on the shipping details once booking confirmed and share shipping documents to customer. • Negotiating and maintaining of transport quotes, ensuring freight forwarders are selected based on cost and delivery efficiency.• Coordinating deliveries/cargo complaints and implement corrective solutions within due time. • Maintaining proper shipping documentation files and shipping freight cost record for monthly.• Developing and maintaining KPI (Key Performance Indicators)

• Conversion of Purchase Requisition to Purchase Order in SAP, check if the data is correct (QC, Incoterms, routes, packaging, price, etc)• Monitoring of customer orders on a daily basis and inventory control. Analysis system information to justify pull in /push out of RM orders.• Ensuring optimum inventory level for production line. Ensure timely stock orders of raw and packaging materials arrival, checking the status with Supply Site/consolidation warehouse• Safety stocks management to ensure zero Out Of Stock (OOS) in raw and packaging materials, minimizing write-off (obsolete, spoils, damaged raw materials) • Maintaining correct data in SAP systems related to replenishment of raw materials including safety stock• Following up on production orders status to guarantee that the materials arrive on the expected date.• Monitoring and coordinating goods delivery schedule on time with internal and external stakeholders, understanding production priorities.• Resolving issues with suppliers pertaining to quality, delivery, invoices and any other order related issues• Find alternative sources by analyzing stocks and demand in affiliates when there is an issue with the current supplier.• Work with affiliates on inventory movement & allocation.

• Business analysis, re-branding and creating new business plan. • Brand digital transformation: Managing and coordinating digital marketing strategy and social media, content creation design.• Defining and Managing e-commerce strategy.

• Management one of the biggest export trades for Area Iberia GM8 (U.S GULF & MEXICO)• Checking Customs Clearance of all containers before the vessel begins operations and preparation of loading lists• Coordination Dangerous Goods and special cargo with customers, ports and customs authorities and HL internal depts. involved (Operations, Billing, Steering, Sales and Documentation)• Receiving and confirming booking requests directly or via EDI• Inserting additional service fee if applicable• Information the client about: weekly departures, changes in the service and deadlines to avoid expenses and delays• Handling Dispute and Transport Exception tool• Claiming Customs Clearance and Shipping Instructions to Customer• Creation of pick-up and release documents of containers in several local platforms• Solving issues with local platforms with pick-up and releases documents

• Registration, evaluation and improvements internal operational issues• Creating Standard Operating Procedure (SOP) and Key Performance Indicators (KPIs)• Resolution of export queries, managing and monitoring of export documentation• Searching for new logistics providers, negotiating and maintaining of transport quotes• Controlling of the location of goods and management of logistical issues

• Consulting and supporting in the internationalization processes of Spanish companies in LATAM. Support and commercial representation at destination.• Attracting new customers and distributors.• Searching for business opportunities and importers.• Generating and expanding the network of contacts in the country (and other LATAM countries).• Organizing and participating in international fairs and showrooms.• Elaborating market research and sector reports based on client´s needs.• Management of commercial agendas and reverse trade missions.• Advising on the operations of Foreign Trade (Legal, operational, logistics, customs, import licenses, etc.)

• Looking for new customers and markets for cosmetics and food supplements products.• Defining marketing strategy according to clients objectives and budget. • Coordinating the orders with clients, design, analysis, legal department and freight forwarder.• Negotiating and maintaining of transport quotes.• Controlling the location of goods and management complaints and implement corrective solutions within due time.

I worked in 2 projects:• Coordinator “spa-chinos” project: we defined the strategy and the content of the online plataform to persuade the Chinese population to come to Spain. The main focus was attracting them in a cultural and historical heritage.• Collaborator in the Tourism Strategic Plan from the City Council of Leon Council

Customer service and support in the daily operations:• Delivering qualitative services to customers.• Promoting bank products and services.• Building customer relationships.• Maintaining and managing existing accounts.• Responding to customer inquiries and resolve.• Assisting customers in depositing and withdrawing cash.