Beatriz Cano Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Meeting reporting deadlines and optimizing task prioritization for team efficiency. Monitoring and reporting departmental activities and KPIs in collaboration with the Business Systems Administrator. Fostering cross-subsidiary communication to ensure timely issue resolutions. Keeping internal guides updated to ensure team adherence to current processes and procedures. Delivering training and providing ongoing support to team members. Driving continuous improvement initiatives with a customer service mindset. Maintaining accurate data entry while adhering to process controls and compliance requirements. Identifying opportunities for system enhancement. NetSuite, SharePoint, and Microsoft suite

Brisbane, Queensland, Australia

Assisting the Talent Acquisition team in administrative duties, including records updating, resume screening, and reference checking. Supporting the Training & Development team with content and image creation for Intranet and internal training. Engaging in diversity initiatives and gaining hands-on experience in HR processes and procedures.

Established and managed a remote customer service company, overseeing client acquisition, customer service, team recruitment and training, and internal process development. Achieved company growth, autonomy, and the addition of management roles. Implemented operational enhancements, KPIs, processes, and people management strategies. Successfully led a team of up to six employees. Coordinated delivery deadlines for jobs performed by stakeholders and partnerships.

Brisbane, Queensland, Australia

Coordinated a team of up to nine employees. Provided high-quality customer service. Maintained accurate client records, contracts, databases, and timesheets. Assisted with Human Resources duties, including rostering, ad posting, recruitment, contract creation, onboarding, and training. Contributed to financial activities, such as sending invoices, bank reconciliation, and managing weekly payroll via QuickBooks. Created content, including images and text, for social media platforms such as Facebook, Instagram, and the website.

São Paulo E Região, Brasil

Leadership a team of writers, content strategy definition, text editing, website update, competitor analysis (Buzzsumo), metrics analysis (Google Analytics).

São Paulo E Região, Brasil

Reporter and SEO content writer. Website content publishing (WordPress and Drupal CMS), content updating, press covering, interviews, keyword researching, images edition, audience results analysis (Parse.ly and Google Analytics).

São Paulo E Região, Brasil

Intern at the "Bolsa de Mulher" website (nowadays Vix.com). Content writer for the health, motherhood, beauty, and women power sections.

Master Of Business Administration - Mba, Digital Management And Women In Leadership

Cert Iv, Organizational Leadership

Bachelor'S Degree, Journalism

Activities and Societies: Colaboradora de duas edições da revista experimental Esquinas (2012); Pesquisadora do Centro Interdisciplinar de.

Smart Working: Productivity And Time Management

Emotional Intelligence

Digital Marketing, Seo And Google Analytics