-Providing SEO content writing and link-building outreach to clients.-Translation and content editing services (Spanish and English to Portuguese).-Social media, Google Business and Google Ads services for small businesses.

Managed marketing for the family-owned business, "La Pizza de Maria":-Responsible for brand creation and development.-Developed and maintained the website.-Managed and optimized lead generation campaigns on Google Ads, Facebook Ads, and Instagram Ads.-Managed the Social Media Strataegy.

-SEO Content:Conducted keyword research, defined content, analyzed SERPs, revised and optimized articles, , SEO competitor analysis, and developed link-building strategies.Lead a team of translators, editors, and an SEO-focused agency. Analyzed SEO growth data to optimize user acquisition strategies-Inbound Content and Email Marketing:Analyzed trends using Google Trends and data from Google Analytics to generate insights for inbound content creation.Defined and… Show more -SEO Content:Conducted keyword research, defined content, analyzed SERPs, revised and optimized articles, , SEO competitor analysis, and developed link-building strategies.Lead a team of translators, editors, and an SEO-focused agency. Analyzed SEO growth data to optimize user acquisition strategies-Inbound Content and Email Marketing:Analyzed trends using Google Trends and data from Google Analytics to generate insights for inbound content creation.Defined and implemented a comprehensive newsletter strategy.Analyzed and reported on data such as OpenRate, CTR, Conversion.-Social Media:Managed content strategies for Instagram, Facebook, and LinkedIn.-PR & Brand:Oversaw a local PR agency to enhance brand promotion in Portugal.-Customer Survey Strategy:Identified enhancements and updated buyer personas to refine overall marketing and communication strategies.-Achievements:Achieved over 100% growth in organic traffic YOY (2020 vs 2019).Secured over 100 mentions in Portuguese media, including television.Acquired over 200,000 new subscribers for the weekly E-mail Marketing. Show less

Reviewed content on the platform to ensure that it complied with the client's policiesEnsured that analysts complied with the processes and policies required by the client.Provided strategic insights for quality enhancements in digital platforms.Updated reports and evaluated performance indicators.

Facilitated internal communication between banks and call centers.Assessed customer complaints and provided actionable feedback to bankers to improve satisfaction levels.Utilized satisfaction surveys with both internal and external customers to enhance company processes based on research findings.Hosted customer forums to gather innovative ideas and insights on services offered.Reviewed complaint indicators from various channels (online, offline, and public) and… Show more Facilitated internal communication between banks and call centers.Assessed customer complaints and provided actionable feedback to bankers to improve satisfaction levels.Utilized satisfaction surveys with both internal and external customers to enhance company processes based on research findings.Hosted customer forums to gather innovative ideas and insights on services offered.Reviewed complaint indicators from various channels (online, offline, and public) and developed projects to improve satisfaction with banking products. Show less

Managed purchases and supplier negotiations.Analyzed claims with the public regulatory body (PROCON).Updated reports, oversaw projects, and served as a billing analyst.Managed monthly closing procedures and audit processes.

Improved English proficiency and gained valuable cultural experiences through hotel work.

Managed press counseling.Drafted press releases.Organized events.Sent releases to journalists.