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Beatriz Lins Email & Phone Number
Conversational Experience Analyst Pl.
at
Stone
1 phone found
area 213
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Conversational Experience Analyst Pl.
Location
Rio De Janeiro, Brazil
Company size
Who is Beatriz Lins? Overview
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Quick answer
Beatriz Lins is listed as Conversational Experience Analyst Pl. at Stone, a with 13522 employees, based in Rio De Janeiro, Brazil. AeroLeads shows phone signal with area code 213 and a matched LinkedIn profile for Beatriz Lins.
Beatriz Lins previously worked as Especialista N3 em Experiência do Cliente - NPS at Stone and Customer Experience Specialist - Reclame Aqui at Stone. Beatriz Lins holds Data Analytics from Preditiva Analytics.
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Stone
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Profile bio
About Beatriz Lins
Hello! 🤗My name is Beatriz! I'm a professional passionate about turning data into strategic insights. I have a background in Tourism and a strong experience in Customer Experience and Voice of the Customer, having worked in Critical Cases, Reclame Aqui, and NPS sectors.Today, I am embarking on an exciting career transition into the field of data.Over the years, my journey in CX has taught me to understand that every customer interaction is a valuable source of data. Diving into the world of feedback and satisfaction indicators, I discovered my passion for data analysis and a data-driven culture, realizing that specializing in this area can help me turn business/product challenges into clear and effective solutions.Let's connect? I'm eager to meet professionals in the field, exchange ideas, and explore opportunities in this new chapter of my career.
Listed skills include Microsoft Office, Microsoft Word, Pesquisa, Marketing, and 3 others.
Current workplace
Beatriz Lins's current company
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Stone
7 roles
Beatriz Lins work experience
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Especialista N3 Em Experiência Do Cliente - Nps
Current• Análise estratégica e tratativa de demandas dos clientes detratores, neutros e promotores;• Mapeamento de feedback com direcionamento para as áreas;• Elaboração de planos de ação para aumentar a efetividade dos contatos com os clientes de NPS;• Condução de fechamento de loop com clientes neutros e detratores; • Desenvolvimento de pesquisas específicas para as áreas de Produto, visando a melhoria contínua.• Acompanhamento da jornada do cliente da Adquirência e Banking;•… Show more • Análise estratégica e tratativa de demandas dos clientes detratores, neutros e promotores;• Mapeamento de feedback com direcionamento para as áreas;• Elaboração de planos de ação para aumentar a efetividade dos contatos com os clientes de NPS;• Condução de fechamento de loop com clientes neutros e detratores; • Desenvolvimento de pesquisas específicas para as áreas de Produto, visando a melhoria contínua.• Acompanhamento da jornada do cliente da Adquirência e Banking;• Auditoria de atendimento e reporte de problemas;• Gestão da rotina e de projetos com o Jira e Confluence Show less
Feb 2023 - Present
Customer Experience Specialist - Reclame Aqui
• Tratativa das reclamações na página do Reclame Aqui• Análise de respostas, réplicas e moderações• Tratamento de casos críticos
Apr 2022 - Feb 2023
Customer Relationship Analyst
• Understand the customer demands.• Classify customer demands correctly.• Respond to customers within the SLAs.• Monitor customer demand until it is resolved by giving feedback to the customer.
Mar 2020 - Apr 2022
Intern
-Survey of data for research;-Assistance in drafting contracts;-Analysis of data collected in surveys;-Participation in field research.
Sep 2016 - Dec 2017
Intern
Observatório Do Turismo - Uff (Tourism Research Observatory)
Planning activities in line with the objectives of the Observatory;Participation in Bibliographic and Field surveyMaintenance and control of the collection of the Observatory books;Production of reviews and texts;Organization and control of the Tourism Observatory.
Feb 2016 - Aug 2016
Scientific Initiation Scholarship Holder
Project: Analyzing the Dynamics and Planning of the Productive Tourism Chain in Petrópolis Description: The objective was to map and analyze the Tourism Supply Chain of Petropolis, in order to demonstrate that the Tourism Supply Chain can be a tool to orientated private strategies and public policies in tourism. Besides it, the Tourism Supply Chain studies' can help to expand and internalize the benefits that this activity can generate for the receiving communities.
Aug 2015 - Aug 2016
4 education records
Beatriz Lins education
Data Analytics
Bachelor Degree In Tourism
International Qualification Program In Tourism And Hospitality, Tourism And Hospitality
Westminster Kingsway College
Postgraduate, Communication And Marketing In Digital Media
FAQ
Frequently asked questions about Beatriz Lins
Quick answers generated from the profile data available on this page.
What company does Beatriz Lins work for?
Beatriz Lins works for Stone.
What is Beatriz Lins's role at Stone?
Beatriz Lins is listed as Conversational Experience Analyst Pl. at Stone.
What is Beatriz Lins's phone number?
AeroLeads has found 1 phone signal(s) with area code 213 for Beatriz Lins at Stone.
Where is Beatriz Lins based?
Beatriz Lins is based in Rio De Janeiro, Brazil while working with Stone.
What companies has Beatriz Lins worked for?
Beatriz Lins has worked for Stone, Cobrape - Companhia Brasileira De Projetos E Empreendimento, Observatório Do Turismo - Uff (Tourism Research Observatory), and Cnpq (National Council For Scientific And Technological Development).
How can I contact Beatriz Lins?
You can use AeroLeads to view verified contact signals for Beatriz Lins at Stone, including work email, phone, and LinkedIn data when available.
What schools did Beatriz Lins attend?
Beatriz Lins holds Data Analytics from Preditiva Analytics.
What skills is Beatriz Lins known for?
Beatriz Lins is listed with skills including Microsoft Office, Microsoft Word, Pesquisa, Marketing, Turismo, Microsoft Excel, and Adobe Photoshop.
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