Beatríz Mabillard Email & Phone Number

Opfikon, Zh, Ch

Zurich, Switzerland

-Customer satisfaction as the main goal having an optimistic and positive attitude, this leading to a successful and pleasant experience to our guests.-Welcome guests to the citizenM philosophy and guiding them through check in/check out process.-Be present in serveral stations of the hotel, such as check in/out kiosks, bar, kitchen.-Receive delivery orders and place them in the correct order.-Make new reservations, changes in existing reservations, extend/shorten stays when requested, make refunds, etc. all in Amadeus system.-Barista skills at the bar.

Monterrey Area, Mexico

Agencia de viajes

San Pedro Garza García

Customer service representativeRequest architectural plans for our customers.Schedule appointments for houses delivery.Do surveys to our customers to rate the service given by the company.Make reports of every detail during each house delivery.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer service representative for at&t, Sprint together with Nextel and Citi Bank Balance transfers to other bank accounts.Statement review.Payment corrections and credit applications.Answering requests from the clients.APR (Annual Percentage Rate) Review.Assisted approximately 8 customers each hour with their bank account questions.95% English speaking customers.Evaluated customer account information to assess current issues and determine potential solutions.

TeleperformanceCustomer service representative for Nextel/Sprint• Provided support to the sales team, ensuring all sales and service objectives were met. • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Assisted in the development of new policies and procedures. • Assisted in the training of new customer service representatives and associates. • Performed market research surveys on customer needs and requirements. • Prepared weekly sales reports for the sales team and sales management. • Generated repeat business through successful client follow-up.

Customer service representative for MCI Nationwide• Customer’s accounts review• Credit adjustments• Sales of additional services• Local and long distance service sales • TroubleshootCustomer service representative for AOL Retention• Retention of dissatisfied customers with their internet service• Resolution of problems to keep them as satisfied customers• Contracts renewals