I am a friendly hospitality worker, certified in Hospitality III. Committed to customer satisfaction, enthusiastic, energetic professional with exceptional communication skills. Two years of experience in a managerial position with a large pub’s group developing lead activities, among them: manage stock as well as orders, accommodation duties (including: check ins, check outs, manage housekeeping activities, RMS, Booking.com, Expedia, reservations via phone), daily account services (approve invoices’ payments, banking balance, record expenses), Poker machines management (including cash floats, balancing and restocking cash dispensers), balancing ATM and restocking cash, general gaming duties inclusive Keno and Tab facilities. I am a proactive worker which sees the business as my own looking for improvements and ways to reduce wastage. I and other leader have implemented plan to track more accurately beer wastages to focuses the One Minute Management staffs in one-one sections, praising improvements and highlighting areas needing attention. I am a hard worker, fast learner, responsible, reliable, committed and communicative worker. Work well under pressure and can develop activities without supervision. I am prepared for new challenges to keep developing my skills as well as gaining more experience.