The Westin Bayshore

• Overall worked with many different co-workers and customers learning how to properly assist them quickly and correctly and also how to work under pressure and how to prioritize tasks depending on their urgency.• Answered inquiries from customers on the phone and by e-mail. • Prepared internal paperwork and attended management meetings.• Great guests in events hosted by the Hotel for Corporate clients.• Prepared monthly reports of events revenue to demonstrate the results and comparative to previous years to improve the pricing process and strategic decisions by the management team.• Corporate Administrator of the Sales and Catering application used (Salesforce based – Delphi.fdc from Amadeus Hospitality) as well as provide daily improvements and maintenance.• Updated RFP´s on ISAC, CVENT and Starsite websites.• Performed tasks of ordering and maintaining office stationery and equipment supplies.

• Overall worked in a fast pace environment with many different co-workers and customers, as well as working as part of a team.• Welcomed incoming clients, visitors and other personnel• Checked if BEO was gathered with all guests information to determine proper set up, timeline and specific guests needs, buffet, action stations• Ensured cleanliness and maintenance of work areas• Opened PO´s to post events charges and make sure all are in accordance to the BEO• Kept the communication between sales and catering teams

• Overall work in a fast pace environment with many different co-workers and customers, as well as working as part of a team.• Received briefings from clients and identified their profile and needs to organize their event and to offer the best service options.• Quoted and hired event planning services for corporate events conferences.• Investigated and solved any customer concerns.• Coordinated the event at venue checking if all client´s need are met.• Approved invoices for accuracy and forwarded to accounts payable.

• Overall worked with many different co-workers and customers learning how to properly assist them quickly and correctly and also how to work under pressure and how to prioritize tasks depending on their urgency.• Assisted managers regarding administrative, technical and personnel tasks.• Assisted catering managers on weekly planning to request extra staff and resources based on forecasting rooms and events.• Quoted and bought equipment, crockery and cutlery according to hotel´s standards.• Collaborated on planning the annual budget and strategic actions.• Helped control and reduce costs by following weekly orders to not overcome cost budget.

• Answered inquiries from customers in person and on the phone• Issued quotes and BEO´s• Monitored function room set-ups and managed guests queries in a timely and efficient manner• Stand, sit or walk for an extended period• Performed tasks of ordering and maintaining office stationery and equipment supplies