Beatriz Ramírez Email and Phone Number

SME in Processing, Operations and Compliance, providing consultory services to Mastercard clients

Managing growth strategies with Schemes, APM, Issuers and local associations, bringing new opportunities and payments solutions to our merchants

In this role I contribute Galileo’s expansion and strategy throughout the region, with local, regional and international financial service providers to use Galileo’s advance API-based platform as an enabling layer of technology to create powerful banking solutions that increase financial access and inclusion for the region’s people and businesses.Galileo is the recognized leader in advanced payment processing solutions, providing our partners with unparalleled competitive advantages including; flexible API suite, customizable real-time transaction decisioning controls, enhanced reporting and comprehensive turnkey online tools. Founded in 2000, we have supported over 700 of the leading programs in the industry. Galileo’s single “next-generation” platform supports credit, debit, prepaid, virtual, commercial, and pay-on-demand products. We are directly integrated with Discover, MasterCard, Visa, industry leading issuing banks, load networks, CIP solutions, card fulfillment vendors and many other payments solution providers. Contact me to learn more or visit us at www.galileo-ft.com.

• Responsible for the Project Management of critical and strategic projects-products: MDES, Loyalty Solutions, Domestic Switch, Smart Data, etc. Providing technology consultancy to support internal teams on new customer’s implementations. Ensure Customer Readiness is completed before initiate any project. Currently on charge of Market Transformation Initiatives as project manager.• Fintech Onboarding as New Customers reducing times of implementation, customer readiness and operational efficiency. • Manage a strong relationship with Bank Santander Mexico, acting as technology and operational consultant to improve CNP approval rates, supporting mandates and operational issues, helping them to find out opportunities to improve their Operational Performance. I’m responsible of executing the Operational QBR.• Part of the Academy Trainers for LAC as expert on chargebacks and operational onboarding, and since 2019 I ́m part of the Training Optimization Community.• Subject Matter Expert on Domestic Switch Operational process.• I lead some internal initiatives to improve processes for my team performance, guidingand train them to achieve team ́s goals.• I started my career at Mastercard in Customer Support (Customer Technical Services),where I have the opportunity to learn about core processes and provide support to strategic customers

• Responsible for the business relationship between Elavon ́s Business Development team and bank Santander• People manager for Sales Support team and MIS team and coordinate in parallel Regional Managers• Participation in commercial offers design to attract customers by identifying their needs on digital payments, such as service packs, products for every type of industry, attractive price schemes, cards etc.

• Develop and implement new processes, new products documentation, manuals and provide internal and external training• Project Management execution for new key initiatives.• Liaison between Operations and Sales teams.• Operations Leader: -4 years in Customer Service team, managing 24-member team, covering 24x7 work shift -Develop training programs, which improved the employees ́ performance. o Creation of performance assessments for Call Center Executives -Implementation of annual motivational program for operations employees