Provide daily support and guidance to the logistics team, addressing task inefficiencies and enhancing workflow through improved scheduling and oversight.Collaborate with Marketing, E-Commerce, and Customer Care teams to optimize service delivery and enhance customer satisfaction.Ensure team members are informed on all system and process updates, including Standard Operating Procedures (SOPs).Conduct team huddles and interviews to identify and onboard top logistics coordinator candidates.Develop and implement training programs for new hires, fostering a culture of continuous learning and performance improvement.Assist in the development and documentation of logistics processes and strategies that align with organizational goals.Organize logistics data to produce comprehensive reports, supporting strategic planning and operational adjustments.Manage customer escalations, maintaining a high standard of delivery experience.Communicate with third-party logistics carriers to resolve service-related issues efficiently.Oversee various logistics projects, ensuring alignment with overall business objectives.

Efficiently input and expedited shipping purchase orders to streamline logistics operations and improve turnaround times.Processed unloading reports for warehouse receiving, enhancing the accuracy and efficiency of inventory management.Issued Canada Customs Invoices and investigated discrepancies, ensuring compliance and facilitating seamless customs clearance.Performed acquittals on customs documents for daily submission to the CBSA customs office, maintaining adherence to regulatory requirements.Assisted with filing and provided backup support to various operational areas as assigned, demonstrating flexibility and a strong team-oriented approach.

Efficiently managed data entry for shipment file creation, ensuring accurate and timely documentation for all shipments.Monitored and tracked container and shipment statuses via internet tracking tools, providing proactive updates and mitigating potential issues.Collaborated with Schenker’s overseas offices to ensure seamless documentation processes, facilitating timely customs clearances and adherence to regulations.Distributed essential logistics documentation, including arrival notices, pick-up numbers, hold/examination notices, and freight invoices, optimizing operational efficiency and improving client communication.Ensured accuracy through verification and proactive issue identification, maintaining high-quality standards in a fast-paced environment with strict deadlines.

Delivered top-tier customer service by handling customer requests, exchanges, refunds, and service inquiries, ensuring a seamless and positive shopping experience.Achieved and consistently exceeded customer satisfaction goals by fostering a welcoming atmosphere and addressing concerns with patience and empathy.Maintained an organized and visually appealing shop floor, restocking merchandise and following visual merchandising standards to boost product visibility and drive sales.Kept updated on best sellers and product features to provide informed recommendations, enhancing customer engagement and satisfaction.

Developed and implemented company policies, procedures, and a quality management system to enhance operational efficiency and compliance in a business-to-business (B2B) environment.Thrived under pressure to meet shipping deadlines, effectively creating shipment assignments for carriers based on client timelines to ensure timely deliveries.Managed comprehensive paperwork, including cargo control documents and purchase orders, maintaining accurate logs of all transportation and goods to ensure transparency and accountability.Monitored deliveries and maintained a focus on customer satisfaction, ensuring that all logistics processes aligned with client expectations in a B2B context.Processed and maintained all financial paperwork, verifying payment amounts and billing to support accurate financial reporting.Tracked approved grants and maintained detailed budgets, ensuring financial resources were allocated effectively.Reviewed monthly financial variation reports, using insights to guide financial planning and decision-making.Initiated void/stop payments, reissued checks, and resolved payment issues to foster positive relationships with vendors and suppliers.Assisted in the development of financial accounting systems, including payroll and accounts receivable, streamlining financial operations.

Developed and implemented employee training programs in product knowledge, sales techniques, and security procedures.Launched marketing campaigns and visual merchandising initiatives to boost store visibility and customer engagement.Monitored customer preferences and sales trends to optimize inventory management.Resolved customer complaints professionally, prioritizing satisfaction and fostering long-term relationships.Committed to continuous improvement of sales strategies and product knowledge.Oversaw hiring, training, scheduling, merchandising, and display arrangements for operational efficiency.Negotiated with suppliers to optimize merchandise procurement and inventory turnover.Maintained knowledge of store policies on payments, returns, and exchanges to ensure compliance.Processed transactions accurately, including cash, credit, and debit payments.

Researched and published an academic paper on Lean Manufacturing and SixSigmas in Production ManagementIndependently led the research process under the mentorship of an assigned professor, demonstrating self-motivation and an ability to work autonomously in a structured academic environment.