• Managed and supported a bespoke DAM (Digital Asset Management) site for the multinational drinks company Diageo.• Identified key stakeholders from the Diageo Global Brand Teams and Approver communities establishing strong lines of communication.• Prepared monthly site usage reports for the Global Brand Managers in order to mitigate possible compliance issues.• Ensured all key campaigns were uploaded and out of date materials archived protecting brand identity and reducing global marketing spend.• Presented Diageo market news to the wider team in order that local markets were using correct global marketing materials and helping the client succeed in achieving brand goals.• Communicated stakeholder feedback to relevant parties and followed up on improvements where necessary. • Ensured an improved client experience and optimal engagement of the site for all users increasing usage year on year.• Identified ways to improve the performance and profile of the Brand Teams and agencies and in turn increased their visibility.• Promoted ICP’s core business with key client stakeholders as the preferred production partner.• Acquired a good understanding of clients’ business issues, industry, competitors, and brands.• Helped clients to articulate their needs, and ICP to propose new solutions in line with the established brief and timelines. • Identified training opportunities and development of user skills and knowledge of the site ensuring correct usage.• Conducted all site user training sessions including both Diageo and 3rd parties. Achieved excellent engagement and user feedback was consistently positive.• Facilitated migration and integration of new DAM site (Diageo Content Hub) which included site auditing and testing, user training and support. Worked to tight deadlines to ensure a timely launch.• Trained and mentored colleagues throughout the time in my role providing support and helping them reach their KPI’s.

• Implemented a bespoke DAM site as a new way of working in an emerging market by covering the above core tasks. • In a region where there was little engagement and much resistance I established a network of champions across 5 markets with the aim of on boarding as many marketing teams as possible within Latin America and Caribbean.• Created training schedules as a priority to promote, engage and increase site usage. Site registration increased by over 200% within the first month and then consistently increased by at least 40% month on month.• First point of contact for Diageo stakeholders and their creative agencies providing response and/or solutions within set SLAs.• Held regular meetings with local champions to ensure understanding of the site, review SmartBrand metrics from various reports (compliance etc.), giving them the opportunity to raise any issues and in turn maintain good client relations.• Asset management; processed assets by adding metadata and taxonomy paying particular attention to usage rights.• Created and translated site help guides, training documents and comms, enabling local markets to participate in training sessions, access support documents and stay abreast of site news.• Prepared and delivered ‘train the trainer’ sessions for local champions to enable them to train in my absence.

• Managed the auction house’s specialist Watch Department in absence of the HoD, dealing with valuations and client queries often resulting in acquiring items for upcoming auctions.• Advised buyers and sellers on the auction process. Provided excellent client service reflecting the high standards of the auction house.• Organised and attended exhibitions and events to promote Watch auctions for both private and corporate clients. Generated interest in upcoming sales resulting in increased business.• Liaised with Marketing regarding promotional mailing and advertising providing them with content and proof reading material before launch. • Travelled within Europe to assist with exhibitions and client entertaining to promote auctions and source potential clients. Evening events were arranged for VIP clients raising the profile of the renowned auction house. • Reached out to clients before auctions, arranging viewing of lots to generate maximum interest and secure potential buyers.• Assisted in the creation of auction catalogues, coordinating between various departments and adhering to strict deadlines. I was also responsible for proof reading final version prior to print run.• Undertook the administration of the department’s auctions including seller contracts and all relevant paperwork resulting in 100% consignment of lots for every auction.• Liaised with Specialists, Compliance and Shipping Logistics to ensure each lot was compliant pre and post-sale. This included checking for any export restrictions and tax implications.• Participated in phone bidding during the auction with both Spanish and English clients.• Liaised with Client Accounts to ensure timely payments and follow up on outstanding payments for auction sales.• Maintained close contact with Spanish clients, including the arrangement of private sales. Post auction sales reduced the number of unsold lots adding to overall sale revenue and more satisfied clients.

• Prepared and organised coursework for courses aimed at professionals within the finance sector. • Implemented and managed new on-line course management system. This new integrated process significantly improved the client experience as well as streamlining the administration.• Regularly liaised with client Learning and Development coordinators to arrange in-house training. Maintained good client relations in order to secure repeat business. • Updated the company website with new course schedules, fees and information.• First point of contact for teachers/guest speakers, delegates and clients providing information about upcoming courses.• Welcomed delegates to the company on arrival and delivered introduction before each course. It was important for this small independent company to offer a personal approach. • Liaised with the Accounts department to invoice clients, chase aged debtors and ensure timely invoice payment to suppliers/teachers.• Managed the day to day running of the office including the facilities and maintenance.• Analysed department spending and implemented cost saving ideas to keep within new budgets. In identifying where savings could be made department expenses reduced by 30%.• Ad hoc assistance to company Director including travel arrangements and correspondence.