Responsible for creating the Admin Department in London with a new team of assistants, ensuring all job functions are performed in accordance to the company's guidelines;Implemented new administrative processes (SOP's) and improved existing ones to better achieve goals and measure performance focusing on continuous improvement;Created an organized filing system for all the paperwork related to inventory and payables;Coordinated meetings and new projects to ensure more efficient operational processes;Hired, trained and supervised the team of administrative staff members;

- Responsible for all the administrative tasks related to inventory management: receiving materials in the system, processing returns, generating reports etc;- Tasks related to customers: billing invoices in a timely and accurate manner; processing returns; answering inbound calls and redirecting to sales team;- Accounts Payables: responsible for paying vendors and processing expenses;- Miscellaneous: handling incoming/outgoing mail, ordering all London office supplies, generating credit and freight reports.

- Oversaw a team of 7 sales support representatives, training the staff, assigning tasks, providing feedback, and assuring quality and efficient deliveries. - Accountable for freight flow, replenishment of merchandise, planograms (regular and promotional/ seasonal), inventory, and brand standards.- Coordinated and maximized the department productivity with new procedures.- Developed an efficient filing system for all relevant paperwork.- Handled all customer relations issues in a gracious manner and in accordance with company policies, maintaining loss prevention and privacy standards.

- Implemented the Institutional Relations/ Corporate Communications department, being responsible for all administrative tasks such as: event coordination, calendar management, appointment settings, database maintenance, spreadsheets updates, budget management, travel arrangements, policy handbooks development, office supplies and third-party services management, paperwork organization, etc. - Developed strategies to improve the group's digital presence, being directly responsible for the LinkedIn Talent Awards Brazil (Rising Star) in 2019.- Developed a relationship program with the press and community across the country.- Wrote speeches, video scripts, digital content, press releases etc.- Integrated the internal and external communications between the group’s companies.- Provided support for the President and VPs during interviews and speeches.- Developed visual reports and presentations with the company’s results.- Standardized visual identity (bulletin boards, presentations, signs, uniforms, etc.).- Planned internal and external events.- Coordinated internal communications strategies in all 20 branches across the country.

- Implemented the Internal Communications department of Indaiá and Minalba- Standardized tools, internal communications channels, and visual identity (bulletin board, presentations, visiting program, signs, uniforms etc)- Developed and designed sales incentive programs- Planned internal events- Created and implemented strategies to raise awareness of the company's Code of Ethics

- Managed a 12-member team of consultants.- Organized and coordinated media trainings, press conferences and internal events.- Conducted actions to manage reputation crisis.- Developed communication plans to improve the reputation of companies from several industries using a variety of mediums.- Developed editorial projects and managed content on intranet and websites.- Wrote, edited, and proofread press-releases, speeches, and ceremonials.- Prepared and presented qualitative and quantitative reports.

- Created editorial projects and communication materials.- Administered budget and managed relationship with suppliers.- Planned and organized special projects and events.- Developed internal policies, procedures, and manuals.- Trained leadership in communicating with employees.- Disseminated international actions in coordination with the Staples Global HR Team.- Coordinated social responsibility actions.- Supported a variety of HR strategies with multichannel communications tools.- Developed the strategic internal communications plan to increase employee engagement across all levels of the organization.- Awarded with the “HR Guiding the Way Awards” for the internal re-branding project, promoting and managing the company’s brand.

- Participated in a leadership development training program for three months (IMXP – International Management Exchange Program) at Staples Inc headquarters in Framingham, Massachusetts, US, developing the continuous improvement project of Internal Communications (Jun-Aug/2010).

- Planned and developed internal communication and incentive campaigns for the sales team;- Wrote and designed newsletters, e-mail marketing, print and electronic magazine, mural newspaper, folders, banners and advertising pieces;- Organized and coordinated projects and events;- Updated the website on a regular basis.

- Coordinated the writing team in the preparation of magazines, newspapers, email marketing, bulletin boards, brochures, scripts for institutional and motivational videos, campaigns etc. for large companies, including: Banco Real, Unibanco, Instituto Unibanco, Sodexho, Clariant, Pernambucanas, Avon, Novartis;- Coordinated projects for the implementation of internal marketing actions and internal communication tools, such as corporate TV, newsletters etc.

- Journalist responsible for internal and external newsletters, magazines, posters and brochures;- Website content management with reports, interviews and special articles;- Organization of lectures and events (such as the National Congress of the category);- Coordination of community and social projects;- Public Relations: wrote notes, releases and agenda suggestions; intermediated interviews; organized press conferences, event coverage and printed and electronic clipping.

- Preparation of notes, agenda suggestions and press releases; distribution of press kits; suggestion and follow-up of articles and interviews; organization of press conferences and events;- Electronic and printed clipping;- Some clients served: Grupo Pão de Açúcar, Pão de Açúcar Supermercados and Extra Hipermercados, McDonald's, Natura, Petrobras / Lubnor, Shopping Iguatemi, Secretaria de Turismo de Trairi, Cafeteria Santa Clara, Windsurf, Kitesurf and Paragliding World Championships etc.

- Reporting and writing for the Cities section of the newspapers: Tribuna de Santo Amaro, Gazeta de Pinheiros, SP Lapa and Morumbi News;- Grammatical proofreading of weekly newspapers.