Beatriz Tovar Email & Phone Number

Asses and troubleshoot issues over the phone, email, in-person, and remotelyTroubleshoot and resolve PC and MAC system issues pertaining to system, applications, and/or performance troublesConfigure, deploy, and support hardware throughout all divisions of the organizationTrack, inventory, and organize hardware such as laptops, monitors, keyboard and mouse sets, and other peripheralsCommunicate and collaborate with vendors such as CDW and ServiceNOWInstall, upgrade, troubleshoot, and maintain software and M365 and 3rd party applicationsManage objects in Active Directory and AzureCreate and maintain documentation for established and new procedures and policies that meet the current operational standardsEscalate incidents to the appropriate next level teams to achieve a prompt resolutionProvide On-Call support for after hours support

Professionally and courteously asses issues over the phone and emailProcess issues in a logical and methodical mannerDiagnose and troubleshoot with end user as the first point of contact Categorize and log incidents following detailed procedures per Standard Operating Procedures (SOP)Resolve issues to customers satisfaction

Greater Los Angeles Area

Instructor for elementary and middle school children with an interest in STEMIntroduction to CS fundamentals using code.org to provide an entertaining learning environmentIntroduction to HTML and CSS using codepen.io as an educational platform

Greater Los Angeles Area

LA Pathways is a platform designed to connect small businesses and aspiring business owners to resources provided by the City of Los Angeles. LA Pathways provides these resources based on an initial assessment that is used as a qualifier to gather the best fitting resources for each individual. LA Pathways also provides a connection to mentors or coaches that will assist and guide a business owner through the course of their development.FEATURESInitial developer for LA Pathways Entrepreneur Assessment Recommendations-Created API Endpoints and SQL Stored Procedures-Implemented API validation and filtering on server side using ExpressJs, and implemented Joi.js models for object validation-Promise chaining to prevent Promise HellReviews, Ratings, Addresses, Calendar Components-React components in accordance to the industry’s standards for efficiency and reusability-Use of unidirectional data flow by using props and passing state up -Client side validation-Conditional rendering for buttons and JSX elements-Passing state up for modal rendering controlled by both child and parent components-React-Bootstrap and CSS for layout structure and themeTeam collaboration-Daily stand-ups, code talks, whiteboarding, and Agile practices-Use of Trello for progress communication, and TFS and Git for a shared code repository