Beatriz De Rosa Soares Email & Phone Number

Netherlands

Amsterdam, Netherlands

As part of the Configuration Management team at Tiqets, I enhance support for our suppliers in the Benelux region, ensuring high service standards. I manage operations to get products, venues, and content online, advising suppliers on best practices and executing quality checks. I also coordinate inventory management, support our partners, and collaborate with regional teams to keep event details and pricing accurate.

Amstelveen, Netherlands

Amsterdam, Netherlands

In a second internship at Tiqets, my activities were: - Analyse, rate and describe aspects of key regions, it’s experiences and products;- Improve product pages on the company’s website with the objective of promoting a better conversion rate;- Identifying and mapping combination of products in order to boost salesand customer retention;- Analyse customer feedback via support tickets for top products whileimplementing changes to reduce tickets with similar issues.

Amsterdam, Netherlands

Parallel to the Master's study in Business Management, I supported Tiqets' Supply Operations team with my main activities being onboarding and maintenance of products on the company's platform.

São Caetano Do Sul, São Paulo

I was present from the beginning of the area's structuring in the company, being responsible for:- Operationalization of the Customer Success area with the creation of the Customer Success’s guidelines, customer journeys, satisfaction KPIs, playbooks and their systematic triggers;- Implementing Churnzero (Customer Success tool) as well as its structuring, updating and overall maintenance;- Study of the processes and points of contact in order to identify potential improvements in the company-client relationship;- Build a relationship with Pixeon’s low-touch client base (healthcare clinics and laboratory with Pixeon’s PACS software).

- Work with independent companies when creating marketing strategies, brandidentity and online presence;- Manage marketing calendar and campaigns.

São Paulo Area, Brazil

Working at Diesel Systems division (trucks and buses) assisting in: • New technologies: Mapping, market analysis and potential revenue;• Preparation and critical analysis of quotations for customers;• Executive presentations on the customer scenario;• Support to technical sales activities;

São Caetano Do Sul, São Paulo, Brazil

"Semana de Engenharia Mauá" (Maua's Engineering Week) is a non-profit event organized by the students of Maua Institute of Technology with the objective of bringing students closer to the job market through courses, lectures, seminars and conversation circles, today the event was renamed "Semana Smile" (Smile Week). My main job in the organization was as a member of the Marketing team and acting mainly with publicity, assisting with the development of the materials and prospecting sponsorship for the event.

Master Of Science - Ms, Business With Specialisation In Entrepreneurship & Innovation

Master Of Business Administration - Mba, Marketing

Bacharelado Em Engenharia, Engenharia De Produção

Minor, Design E Inovação

Ensino Médio

Ensino Médio