In Collaboration with Espíritu Travel. Functions of operations and reservations for accommodation, transport, and various activities in direct contact with suppliers for trips to Spain, Portugal, Morocco, France, and Italy. Control of costs and budgets. Development of Morocco as a destination.

In collaboration with Viaja de Verdad. Creation of customized itineraries in Spain, Portugal, Morocco, France, and Italy for English-speaking FITs (USA, CAN, AUS), adapted to the needs and requests of travelers. Online and phone advising on destinations and personalized experiences, budget creation, final sale, and customer support at the destination.

Manager of Training Department. Training of new employees for the Online Customer Service of Zara Spain, Zara Slovenia, and Zara Germany. Adaptation and implementation of new training tools, creation of qualification processes, and training material.

Online Customer Service Coordinator for Zara Spain, Zara Germany, and Zara Andorra. Management and organization of agents and control of contact volumes in written and voice channels. Resolution of incidents and decision-making. Support the Quality Department by carrying out internal Quality audits (Quality Monitoring + IZO).

Head of the Booking/Operations department. Reservations for accommodation, transport, and various activities in direct contact with suppliers for all group trips (groups of up to 180 people) and agency FITs, with destinations in Spain, Europe, and Morocco. Negotiation of rates and conditions with suppliers. Creation and offer of budgets for private trips (school/university groups and FITs), creation of itineraries, search for new destinations, and programming of calendars, trips, and annual activities. Support tasks of administration, profitability, and accounting of the agency's trips.

Tour Manager / Tour Leader of groups of 20 to 60 international students, mostly between 18 and 35 years old. 24-hour face-to-face assistance on weekend trips in Spain and between 9 and 21 days in Europe and Morocco. Itinerary and schedule control, reservation review, check-in/out, room assignment, expenses control, incident resolution, and destination support for travelers.

Auxiliar receptionist at Petit Palace Embassy Serrano, Petit Palace President, and Petit Palace Art Gallery. Check-in/out tasks, general hotel information and rates via face-to-face, telephone, or email service, reservation, and occupancy management, and billing. Use of the Opera hotel system.