Beatriz Velez Email & Phone Number

Lisbon, PT

Beja, Portugal

Maldivas

Opened in 2016, Finolhu 5* All Inclusive Resort is now firmly established as one of the TOP 10 finest resorts in the Maldives. Front-line ambassador in guest interaction and go-to person for all guests;Direct person for handling complaints; decision making responsabilities in order to solve guest related issuesSeeking verbal contact with all guests.

Cascais, Lisboa, Portugal

Management of a Luxury Holiday Rental Villa, 2 shared apartments for students (9 rooms) & 2 Luxury Holiday Rental apartments.Branding;Website Content Writing & Development;Social Media & Marketing Management;Management of reservations & payments;Maximizing, monitoring and answering online reviews;Direct person for handling complaints; Decision making.

Administering first aid;Dealing with Emergencies;Demonstrating Emergency equipment and safety procedures;Greeting passengers and assisting them during the flight;Serving meals and refreshments;

Lisboa E Região, Portugal

Branding;Website Content Writing & Development;Social Media & Marketing Management;Management of reservations & payments;Maximizing, monitoring and answering online reviews;Direct person for handling complaints; Decision making; Solve guest related issues;Guest Services; Welcoming of Guests; Point of contact during stay;Preparation of rooms &.

Hangzhou City, China

Wyndham Grand Plaza Royale Hangzhou, ChinaThe 5-star hotel features 293 guest rooms and suites and has ranked nº1 at Tripadvisor since it´s opening as well as won several awards such as "The best service hotel award-City Traveler", "Best business hotel (Deluxe)- Lifestyle", and is the flagship property of the hotel group in China. Review arrival lists to.

Fórum Turismo is a portuguese association that actively works to interconnect the Tourism sector, through its students, professionals and educational and business organizations.I have worked on several Tourism related events as event coordinator, hostess, host, famtrip guide and travel guide through several years. (2017-2020)*FAMTRIP Guide for "Rota dos.

Cascais

Curricular InternshipWelcoming guests and explaining services and facilities;Answering phones from prospective customers and guests;Taking messages and delivering them;Completing administrative tasks;Providing concierge services;Preparing room bills and ensuring prompt payments;Checking guests out, taking payments and returning deposits;

Oeiras

8 Years of Experience giving Zumba Dance Classes both to Kids and adults in different Dance Academy´s.

Lisboa, Portugal

Lisboa E Região, Portugal

Manage large amounts of inbound and outbound calls in a timely manner;Promote sales; Seize opportunities to upsell products when they arise;Keep records of all conversations in our call center database in a comprehensible wayDesign, develop and organize training sessionsPromote training courses and point of contact for trainees

Lisboa, Portugal

July & August 2008-2018Volunteer, Monitor, CoordinatorDevelopment of a Social Project for teenagers + full implementation

Postgraduate Degree, Hotel Management

Bachelor'S Degree, Tourism

Instructor B1+B2, Dance Fitness