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Beatriz H. is listed as Customer Support Analyst at Descartes Systems Group, a with 904 employees, based in Jandira, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Beatriz H..
Beatriz H. previously worked as QA Analyst at Tata Consultancy Services and IT Support Specialist at Tata Consultancy Services. Beatriz H. holds Tecnólogo, Segurança Da Informação from Universidade Paulista.
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I’m a customer support analyst with almost 5 years of experience, currently studying cybersecurity. I’m passionate about the IT field and always eager to learn new skills and technologies to stay at the forefront of the industry. My focus is on delivering exceptional support while continuously growing and expanding my knowledge.
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Brasil
- Providing support to Foxtrot software via tickets/emails;- Communicating effectively to convey technical information;- Prioritizing and appropriately escalating issues to ensure timely problem resolution;- Carrying out fact-finding and analysis of problems;- Determining most effective problem resolution procedures;- Gathering, organizing, and interpreting statistical information based on the database.
- Quality agent responsible with assessing the evaluations users provided to the agents, reviewing the calls to make sure the correct procedure was followed according to the knowledge base.
Brasil
- Service Desk international support via phone, chat, email and remote access;- Troubleshooting;- Continuity and improvement of processes focusing on information security;- Execution of agile methodology on incident resolution (ITIL);- Utilizing tools such as Service Now to create tickets, manage incidents and backlog. Active Directory, West Mainframe and SAP were used to reset passwords, unlock accounts and profile analysis. Director for managing VDI, SCCM, Configuration Manager, Software Center, Sharepoint, among others were also used on a daily basis to provide the best technical support for the client.
Brasil
- Restoring customer relationships, systemic analysis and support for solving complex problems;- Products such as computers, routers, smartphones, tablets, smartwatches, headphones and other accessories were part of the support coverage;- Autonomy and responsibility in the management of new and ongoing cases;- Mastery in reversing technical and emotional situations, restoring bonds with the customer;- Mastery of the strategic workflow for problem solving;- Proficiency in internal data escalation for root cause determination of products and resources development;- Phone and chat support using MacOS.
Other employees you can reach at descartes.com. View company contacts for 904 employees →
Sam Doorley
Colleague at Descartes Systems GroupPittsburgh, Pennsylvania, United States
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Niccolò Magnoni
Colleague at Descartes Systems GroupBarcelona, Catalonia, Spain
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Madhavi Janapati
Colleague at Descartes Systems GroupContact Info, United States
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Brett Hoes
Colleague at Descartes Systems GroupCanada
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Gary Lester
Colleague at Descartes Systems GroupHeber Springs, Arkansas, United States
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Justin Rego, Ccs
Colleague at Descartes Systems GroupMilton, Ontario, Canada
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Anthony Oberman
Colleague at Descartes Systems GroupSouth Park Township, Pennsylvania, United States
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Aaron Eul
Colleague at Descartes Systems GroupNashville, Tennessee, United States
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Juan Aguiar
Colleague at Descartes Systems GroupUruguay
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Rishabh Jeed
Colleague at Descartes Systems GroupGreater Toronto Area, Canada
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Quick answers generated from the profile data available on this page.
Beatriz H. works for Descartes Systems Group.
Beatriz H. is listed as Customer Support Analyst at Descartes Systems Group.
Beatriz H. is based in Jandira, São Paulo, Brazil while working with Descartes Systems Group.
Beatriz H. has worked for Descartes Systems Group, Tata Consultancy Services, Conduent, Spoken Idiomas, and Tempo Assist.
Beatriz H.'s colleagues at Descartes Systems Group include Sam Doorley, Niccolò Magnoni, Madhavi Janapati, Brett Hoes, and Gary Lester.
You can use AeroLeads to view verified contact signals for Beatriz H. at Descartes Systems Group, including work email, phone, and LinkedIn data when available.
Beatriz H. holds Tecnólogo, Segurança Da Informação from Universidade Paulista.
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