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Beatriz H. is listed as Technical Support Analyst | Cybersecurity Student at Descartes Systems Group, a company with 904 employees, based in Jandira, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Beatriz H..
Beatriz H. previously worked as Customer Support Analyst at Descartes Systems Group and QA Analyst at Tata Consultancy Services. Beatriz H. holds Tecnólogo, Segurança Da Informação from Universidade Paulista.
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I’m a customer support analyst with almost 5 years of experience, currently studying cybersecurity. I’m passionate about the IT field and always eager to learn new skills and technologies to stay at the forefront of the industry. My focus is on delivering exceptional support while continuously growing and expanding my knowledge.
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A career timeline built from the work history available for this profile.
Brasil
- Providing support to Foxtrot software via tickets/emails;- Communicating effectively to convey technical information;- Prioritizing and appropriately escalating issues to ensure timely problem resolution;- Carrying out fact-finding and analysis of problems;- Determining most effective problem resolution procedures;- Gathering, organizing, and.
- Quality agent responsible with assessing the evaluations users provided to the agents, reviewing the calls to make sure the correct procedure was followed according to the knowledge base.
Brasil
- Service Desk international support via phone, chat, email and remote access;- Troubleshooting;- Continuity and improvement of processes focusing on information security;- Execution of agile methodology on incident resolution (ITIL);- Utilizing tools such as Service Now to create tickets, manage incidents and backlog. Active Directory, West Mainframe and.
Brasil
- Restoring customer relationships, systemic analysis and support for solving complex problems;- Products such as computers, routers, smartphones, tablets, smartwatches, headphones and other accessories were part of the support coverage;- Autonomy and responsibility in the management of new and ongoing cases;- Mastery in reversing technical and emotional.
Other employees you can reach at descartes.com. View company contacts for 904 employees →
Amisha G.
Colleague at Descartes Systems Group
Hisar, Haryana, India, India
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EB
Esteban Bejar
Colleague at Descartes Systems Group
Montevideo, Montevideo, Uruguay, Uruguay
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MJ
Mary Joy Evangelista
Colleague at Descartes Systems Group
Las Piñas, National Capital Region, Philippines, Philippines
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SS
Sam Scapellato
Colleague at Descartes Systems Group
Greater Pittsburgh Region, United States
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NW
Nicole Winstanley
Colleague at Descartes Systems Group
Burlington, Ontario, Canada, Canada
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RH
Rafey Haider
Colleague at Descartes Systems Group
Waterloo, Ontario, Canada, Canada
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HV
Henning Voss
Colleague at Descartes Systems Group
Hamburg, Hamburg, Germany, Germany
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EC
Emiliano Corsaro
Colleague at Descartes Systems Group
Spain, Spain
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CC
Cuba Chidambaranathan
Colleague at Descartes Systems Group
Lutz, Florida, United States, United States
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AD
Amy Dahmer
Colleague at Descartes Systems Group
Kitchener, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Beatriz H. works for Descartes Systems Group.
Beatriz H. is listed as Technical Support Analyst | Cybersecurity Student at Descartes Systems Group.
Beatriz H. is based in Jandira, São Paulo, Brazil while working with Descartes Systems Group.
Beatriz H. has worked for Descartes Systems Group, Tata Consultancy Services, Conduent, Spoken Idiomas, and Tempo Assist.
Beatriz H.'s colleagues at Descartes Systems Group include Amisha G., Esteban Bejar, Mary Joy Evangelista, Sam Scapellato, and Nicole Winstanley.
You can use AeroLeads to view verified contact signals for Beatriz H. at Descartes Systems Group, including work email, phone, and LinkedIn data when available.
Beatriz H. holds Tecnólogo, Segurança Da Informação from Universidade Paulista.
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