Responsible for after-sales and customer care (with a team of 14 people) and database quality (5 people) for Spain, and business analysis (4 people), IT support and technological infrastructure management (6 people) and fine-tuning of the products aimed for both Spain and Portugal.Process improvement, reporting, search and management of suppliers, etc.Achievements:- Improvement in payment performance and resolution of defaults.- Improvement in incident resolution (transport, car documents, claims)- Establishment of a framework agreement with junk dealers.- Customer reactivation plan (detection, resolution of problems, back to purchases)- Creation and automatization (using JS and Python) of strategic reporting.- Redesign of communications infrastructure for branches and appraisers.

Reporting to the General Manager, involved throughout the sales cycle from forecasting to shipment and aftersales support, closely collaborating with Production, Sales, Finance, and Logistics.- KPI setting, reporting, strategic planning & analysis of data to be discussed at the Steering Committee.- Order Management, Invoicing, definition of backoffice processes. - Supervision of aftersales processes and policies (technical assistance, warranties, customer care) and definition of strategies on parts, accessories and workshop equipment.- Management of the tailor-made ERP and DMS definition and implementation.- Process Improvement- Forecasting, providing Production with inputs that help supply chain scheduling of the factory.- Stock credit, insurance and leasing: negotiation of agreements with financial entities and insurers internationally.- Logistics (national and international export orders and hazardous material orders).- Customer relations, Sales support and business development.Achievements:- Signed the first distributors and contacts with potential distributors in 48 countries.- Signed agreement for wholesale and retail credits for Spain with Cetelem/BNP Paribas and Fracciona/Evo Banco. Negotiation with other financial entities at European level. Agreement with Mapfre & AON for vehicle insurance.- Launched the Dealer Area, DMS-like web service where the distributors can place orders (vehicles, parts, accessories, merchandise) and check their business with Bultaco.

Manager of the Innovation and Robotics Department, reporting to the CEO:- Creation of the 3D Printers Department.- Design of new products comprehending technical, commercial and aftersales matters.- Negotiation of agreements with leading international manufacturers for the distribution of their products in Spain.- Design of industrial automation processes with anthropomorphic robots. Negotiation with suppliers.Achievements:- Agreement with MakerBot (#1 worldwide manufacturer of home 3D printers) for the distribution of their printers in Spain.- Agreement with Marcha Technologies for the manufacturing of 3D printers in Spain using the bq brand and establishment of a factory in Pamplona.- Design of a robotic fabrication cell for the assembly of USB pen drives in Spain.

Manager of the International Department, reporting to the CEO: - Remodeling of the International Department in Spain, strategic review, design of processes for multilingual trade documentation creation, generation of processes for detection of commercial opportunities and preparation of EOIs and tenders, coordinating the different companies within the group.- Financial management of the department budget. Supervision of international sites.- Negotiation of agreements with potential international partners. Analysis of investments and/or establishment abroad.Achievements:- Creation of offices in Bulgaria and Colombia. Established processes to systematize the search of partners and bid submission for international tenders. Submission of 54 tenders and short-listed 7 times.

After-sales project manager with the following strengths: - Project management, budget and quality control, supervision of contracts.- Issue of bids and management of customer portfolio.- Negotiation with international suppliers (Israeli, Canadian, British, American) and customers (Italian, Turkish, Romanian), national customers and government entities.- Coordination with technical teams (systems engineers, electronics technicians, mechanical technicians) and different departments (optics, administration, legal, etc.)- Supervision and approval of industrial compensations (offsets) in cooperation with ISDEFE.- Negotiation of strategic agreements between Indra and other companies.

- Senior Engineer (from October 2007), leading systems engineering tasks, performing R&D on future maintenance standards, supervision of tasks and development meeting time and quality requirements.- Systems Engineer (from June 2005), developing systems for automatic maintenance, responsible for the real time module of the projecto SAMe-MIDS, member of the experimental projects in the department.

- Engineer (Software Development Group, Visual Technology Department) (from August 2004), developing video enhancement systems for SONY Vaio and tools for video format conversion. Responsible of the automatic compiler and test of the video filters. Quality measurement.- R&D Engineer (Tangible User Interfaces Group, Advanced Software Lab.) (from October 2003). Member of the HapticChameleon and the European MIAMM projects. Design of haptic interfaces using robots. Hardware testing. Teaching of new team members on the usage of the haptic robots. Representative of SONY at the follow-up European meetings.- Working Student (Werkstudentin) (from January 2003), designing and developing haptic interfaces.- Intern (from October 2002), for the three-month mandatory internship at the MSc INFOTECH. Research and Development on haptic control systems.