- Delivered Extron Certification programs- Created customized content for online and on-site training- Involved in tradeshows during set up, content delivery and teardownAchievements: - Participation in the Madrid office design, carrying out the AVinstallation, and being responsible for the office- Certification rate of 85% of Spanish and Portuguese customers in 4years

- Technical Troubleshooting on AV installations- Trained new employees and customers from all over Europe- Provided consultancy expertise on Video & Audio System Designs- Managing the Relations with high-profile clients- Warm sales and high quality support- Collaborated accross interdisciplinary teams to achieve customers needsAchievements:- Minimized CND rate and improved customer relationship

Research and development internship using Machine Learning techniques.- Collaboration on the paper: “An Ordinal Data Method for the Classification with Reject Option”, 2009.Researcher at the Multimedia and Telecommunication Department. Classification of music genres and recommendation of music grups of www.palcoprincipal.pt- Worked with Data mining techniques. - Created test, reported results with confident level and replanned systems to achieve more effective performance. - Improvement of specifications with customer and developers.- Acquired knowledge: Matlab, Python, MySQL, WEKA, Marsyas.

- Programming: Matlab, Latex – created computer-based lessons in Moodle for incoming first-year students.