Beatriz Pontes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy.As a Customer Success Manager for the LATAM region, I have been supporting our customers on their learning journey with Udemy Business.

São Paulo E Região, Brasil

As a Senior Customer Success Manager, I am responsible for ensuring customers are successful in their adoption of Modern Selling. In this position I had the chance to work as a Scaled Program Manager for LATAM and work on large-scale programs and initiatives to provide our SMB customers with the most efficient customer experience. This involves redesigning the onboarding structure for new scaled accounts, provide high-quality resources to support their programs and finally design and… Show more As a Senior Customer Success Manager, I am responsible for ensuring customers are successful in their adoption of Modern Selling. In this position I had the chance to work as a Scaled Program Manager for LATAM and work on large-scale programs and initiatives to provide our SMB customers with the most efficient customer experience. This involves redesigning the onboarding structure for new scaled accounts, provide high-quality resources to support their programs and finally design and delivery online and in-person training and workshops to drive adoption.Nowadays I manage a book of Enterprise Accounts across LATAM and I work to ensure a successful implementation of a Modern Selling program. My goal is that our customers remain engaged throughout their life cycle and that achieve their sales goals with LinkedIn Sales Navigator.FY'20 EMEA-LATAM CSM of the Year & GSO CLUB Winner. Show less

Brasil

As a Relationship Manager I used to partner with our clients advising them on how to become a relationship driven sales organization through LinkedIn.My main goal was to help them understand what Social Selling is, how to scale the program in their companies and help them get lots of successes on contacting new prospects using the tool. For this role, I managed LinkedIn's enterprise customers in Brazil and helped them on their journey.

Brazil

LinkedIn’s Talent Solutions sells a comprehensive suite of products to the world’s most innovative corporations and their recruitment teams. For this role I was responsible for selling to small and medium companies, across several industries in Brazil. Prospecting and building pipeline while maintaining strong relationships with potential clients; development and execution of strategic plan for the territory and forecasting; listening to the needs of the market and sharing with Product and… Show more LinkedIn’s Talent Solutions sells a comprehensive suite of products to the world’s most innovative corporations and their recruitment teams. For this role I was responsible for selling to small and medium companies, across several industries in Brazil. Prospecting and building pipeline while maintaining strong relationships with potential clients; development and execution of strategic plan for the territory and forecasting; listening to the needs of the market and sharing with Product and Marketing team. Show less

Multiplus is a loyalty company that pioneered the coalition network model. As a Business Consultant I was responsible for New Business and Partnerships management in several industries such as tourism, hotels, deals of the day service, education, retail and e-commerce. I also became responsible for a new sales channel focused in development of partnerships in beauty and gastronomy segments. For this role I partnered with one of the biggest payment system company in Latin America to… Show more Multiplus is a loyalty company that pioneered the coalition network model. As a Business Consultant I was responsible for New Business and Partnerships management in several industries such as tourism, hotels, deals of the day service, education, retail and e-commerce. I also became responsible for a new sales channel focused in development of partnerships in beauty and gastronomy segments. For this role I partnered with one of the biggest payment system company in Latin America to integrate our solutions. I also managed an internal and outsourced sales team in São Paulo and Rio de Janeiro. Show less

Paperless is Chilean company dedicated to the production and processing of electronic documents. As an Account Executive I worked for the start-up of the company in Brazil, using an existing professional network to generate new business. I was also responsible for maintaining and expanding relationships with existing customers. During this time, I had the opportunity to contribute with regional support for our go to market strategy, marketing initiatives and new products and services… Show more Paperless is Chilean company dedicated to the production and processing of electronic documents. As an Account Executive I worked for the start-up of the company in Brazil, using an existing professional network to generate new business. I was also responsible for maintaining and expanding relationships with existing customers. During this time, I had the opportunity to contribute with regional support for our go to market strategy, marketing initiatives and new products and services development. Show less

Solo is an advertising and marketing company based in Campinas. I used to be the Account Manager for them during the time that I worked for Amcham, so they invited me to join the team. At Solo I worked as Account Executive, mostly dedicated to the biggest pharmaceutical industry in the region. I had to manage the relationship with different LOBs and deal with all aspects of a marketing campaign such as creation, media and production.

- Account manager for 50/60 companies, dealing with financial, commercial, customer relationship issues. Also responsible for the creation and administration of new products required by these companies.- Development of marketing/communication solutions for products and services from associated companies.

- Leadership duties;- In charge of a small trainee team;- Marketing;- Sales.

- Trained in sales and marketing;- Closing deals with customers; - Awarded 1st prize for the best trainee in Amcham Campinas and came 9th in Amcham Brasil.

Postgraduate, Gestão Empresarial

Spanish Language And Literature

Programa Liderença Transformadora

Extension, Tendências De Mercado E Novas Estratégias De Marketing

Extension, Certificate Iv In Business (Marketing)

Graduate, Publicidade E Propaganda Com Ênfase Em Marketing