Beatriz Pontes Email and Phone Number
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With over 17 years of experience in sales and customer relationship areas, I started my career as a Trainee at AMCHAM and since then I've had the opportunity to work with companies from various industries such as Technology, Loyalty Programs, Retail, Internet, Financial Services, among others.I've worked for startups and large multinational companies, managing clients in Brazil and Latin America.Currently, I work as a Senior Customer Success Manager at Udemy, the world's largest learning destination, offering online courses to help students, businesses, and governments acquire the skills needed to compete in today's economy.
Workvivo By Zoom
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- 395
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Senior Customer Success ManagerWorkvivo By ZoomState Of São Paulo, Brazil
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Senior Enterprise Customer Success Manager - Latin AmericaUdemy Apr 2024 - PresentSão Paulo, Brasil -
Enterprise Customer Success Manager - Latin AmericaUdemy Nov 2021 - Apr 2024São Paulo, BrasilWith a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy.As a Customer Success Manager for the LATAM region, I have been supporting our customers on their learning journey with Udemy Business.
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Senior Customer Success ManagerLinkedin Jan 2018 - Nov 2021São Paulo E Região, BrasilAs a Senior Customer Success Manager, I am responsible for ensuring customers are successful in their adoption of Modern Selling. In this position I had the chance to work as a Scaled Program Manager for LATAM and work on large-scale programs and initiatives to provide our SMB customers with the most efficient customer experience. This involves redesigning the onboarding structure for new scaled accounts, provide high-quality resources to support their programs and finally design and… Show more As a Senior Customer Success Manager, I am responsible for ensuring customers are successful in their adoption of Modern Selling. In this position I had the chance to work as a Scaled Program Manager for LATAM and work on large-scale programs and initiatives to provide our SMB customers with the most efficient customer experience. This involves redesigning the onboarding structure for new scaled accounts, provide high-quality resources to support their programs and finally design and delivery online and in-person training and workshops to drive adoption.Nowadays I manage a book of Enterprise Accounts across LATAM and I work to ensure a successful implementation of a Modern Selling program. My goal is that our customers remain engaged throughout their life cycle and that achieve their sales goals with LinkedIn Sales Navigator.FY'20 EMEA-LATAM CSM of the Year & GSO CLUB Winner. Show less -
Sales Solutions Relationship ManagerLinkedin Jan 2016 - Dec 2017BrasilAs a Relationship Manager I used to partner with our clients advising them on how to become a relationship driven sales organization through LinkedIn.My main goal was to help them understand what Social Selling is, how to scale the program in their companies and help them get lots of successes on contacting new prospects using the tool. For this role, I managed LinkedIn's enterprise customers in Brazil and helped them on their journey.
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Talent Solutions Account ExecutiveLinkedin Jun 2013 - Jan 2016BrazilLinkedIn’s Talent Solutions sells a comprehensive suite of products to the world’s most innovative corporations and their recruitment teams. For this role I was responsible for selling to small and medium companies, across several industries in Brazil. Prospecting and building pipeline while maintaining strong relationships with potential clients; development and execution of strategic plan for the territory and forecasting; listening to the needs of the market and sharing with Product and… Show more LinkedIn’s Talent Solutions sells a comprehensive suite of products to the world’s most innovative corporations and their recruitment teams. For this role I was responsible for selling to small and medium companies, across several industries in Brazil. Prospecting and building pipeline while maintaining strong relationships with potential clients; development and execution of strategic plan for the territory and forecasting; listening to the needs of the market and sharing with Product and Marketing team. Show less
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Business ConsultantMultiplus Sa Mar 2011 - Jun 2013Multiplus is a loyalty company that pioneered the coalition network model. As a Business Consultant I was responsible for New Business and Partnerships management in several industries such as tourism, hotels, deals of the day service, education, retail and e-commerce. I also became responsible for a new sales channel focused in development of partnerships in beauty and gastronomy segments. For this role I partnered with one of the biggest payment system company in Latin America to… Show more Multiplus is a loyalty company that pioneered the coalition network model. As a Business Consultant I was responsible for New Business and Partnerships management in several industries such as tourism, hotels, deals of the day service, education, retail and e-commerce. I also became responsible for a new sales channel focused in development of partnerships in beauty and gastronomy segments. For this role I partnered with one of the biggest payment system company in Latin America to integrate our solutions. I also managed an internal and outsourced sales team in São Paulo and Rio de Janeiro. Show less -
Account ExecutivePaperless La Jun 2009 - Mar 2011Paperless is Chilean company dedicated to the production and processing of electronic documents. As an Account Executive I worked for the start-up of the company in Brazil, using an existing professional network to generate new business. I was also responsible for maintaining and expanding relationships with existing customers. During this time, I had the opportunity to contribute with regional support for our go to market strategy, marketing initiatives and new products and services… Show more Paperless is Chilean company dedicated to the production and processing of electronic documents. As an Account Executive I worked for the start-up of the company in Brazil, using an existing professional network to generate new business. I was also responsible for maintaining and expanding relationships with existing customers. During this time, I had the opportunity to contribute with regional support for our go to market strategy, marketing initiatives and new products and services development. Show less
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Account ExecutiveSolo Propaganda Feb 2008 - Oct 2008Solo is an advertising and marketing company based in Campinas. I used to be the Account Manager for them during the time that I worked for Amcham, so they invited me to join the team. At Solo I worked as Account Executive, mostly dedicated to the biggest pharmaceutical industry in the region. I had to manage the relationship with different LOBs and deal with all aspects of a marketing campaign such as creation, media and production. -
Account Manager And MediaAmcham-Brasil Aug 2006 - Jan 2007- Account manager for 50/60 companies, dealing with financial, commercial, customer relationship issues. Also responsible for the creation and administration of new products required by these companies.- Development of marketing/communication solutions for products and services from associated companies. -
Senior Membership ConsultantAmcham-Brasil Feb 2006 - Jul 2006- Leadership duties;- In charge of a small trainee team;- Marketing;- Sales.
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Membership ConsultantAmcham-Brasil Jul 2005 - Jan 2006- Trained in sales and marketing;- Closing deals with customers; - Awarded 1st prize for the best trainee in Amcham Campinas and came 9th in Amcham Brasil.
Beatriz Pontes Skills
Beatriz Pontes Education Details
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Gestão Empresarial -
Enforex MadridSpanish Language And Literature -
Instituto EcosocialPrograma Liderença Transformadora
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Tendências De Mercado E Novas Estratégias De Marketing -
Kaplan AspectCertificate Iv In Business (Marketing)
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Publicidade E Propaganda Com Ênfase Em Marketing
Frequently Asked Questions about Beatriz Pontes
What company does Beatriz Pontes work for?
Beatriz Pontes works for Workvivo By Zoom
What is Beatriz Pontes's role at the current company?
Beatriz Pontes's current role is Senior Customer Success Manager.
What is Beatriz Pontes's email address?
Beatriz Pontes's email address is be****@****.com.br
What is Beatriz Pontes's direct phone number?
Beatriz Pontes's direct phone number is (650) 687*****
What schools did Beatriz Pontes attend?
Beatriz Pontes attended Fundação Getulio Vargas, Enforex Madrid, Instituto Ecosocial, Escola Superior De Propaganda E Marketing, Kaplan Aspect, Pontifícia Universidade Católica De Campinas.
What skills is Beatriz Pontes known for?
Beatriz Pontes has skills like Marketing, Management, Empresas Startups, Desenvolvimento Empresarial, Start Ups, Vendas, Business Development, Account Management, New Business Development, Business Strategy, Strategic Planning, Key Account Management.
Who are Beatriz Pontes's colleagues?
Beatriz Pontes's colleagues are Nicole Hennessy, Chris S., Gavin Mac Curtain, (Pmp)®, Jack O Brien, Eva Barker, Manus Mc Colgan, Jensen Leung.
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