Beatriz Solé Picabea Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

• Manage the team providing support to our LinkedIn Enterprise Solutions Group and Strategic Accounts
• Out@In ERG committee member building awareness for the LGBTQ+ community within LinkedIn and external organizations.
• DIBS Ambassador - Promoting our own career growth programs for LinkedIn employees and ensuring a diverse and inclusive environment within the company.

Dublin, County Dublin, Ireland

• 9-months rotation role
• Safety Team Leadership, focusing on coaching, development, and proactive risk management.
• Creation and development of a new Trust Concierge program providing Trust support to our Sales Partners.
• Project & Operations Management to streamline processes and enhance service quality.
• Vendor Management with external Service Providers
• Diversity & Inclusion Advocate, promoting and creating initiatives to build a diverse and inclusive environment.

Dublin, County Dublin, Ireland

• Customer-Centric Leadership: Increasing +26% our productivity score and decreasing 8% our Total Resolution Time YoY.
• Vendor Management integration and goals monitoring
• Strategic Innovation: Identified growth opportunities and cross-functionally collaboration. As a Project Manager in the Recommendations program, our department increased by 30% our customer’s added value in 6 months.
• Developed, coached, and motivated team members to achieve their full potential, fostering a collaborative and growth-oriented environment.
• Diversity & Inclusion Advocate: EMEA DIBS Lead Ambassador, building initiatives to promote DIBs and played an active role in different ERG.

Dublín, Dublín, Irlanda

• Led a dynamic Customer Solutions team, achieving a +35% productivity in the first year through targeted coaching.
• LATAM Vendor/Service Provider Management
• Drove project initiatives resulting in a 15% reduction in Total Resolution Time and in Re-opening rate from 20% to 12% YoY.
• Established a robust professional development framework, boosting employee EVS score by 30% and reducing turnover YoY.
• Fostered strong cross-functional partnerships, resulting in a 15% increase in Quality evaluation scores.

Lisbon, Portugal

• Managing managers, work on their development and provide them with training and support.
• Analyze and report main results and KPIs to the Call Center Manager and to the client.
• Identify potential risks and opportunities of improvement.
• Ensure the correct implementation of the standard processes and procedures.

Lisbon, Portugal

• Ensuring the team’s development, monitoring and evaluation.
• Motivating the team.
• Managing the team daily according to internal and client policies.
• Ensuring the accomplishment of the Key Performance Indicators.
• Developing action plans for continuous improvement.

Lisbon, Portugal

• Provide customer inquiries with timely and accurate responses, providing first contact resolution
• Take personal ownership of customer requests and maintain accountability for follow-through
• Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys
• Consistently implement coaching and feedback provided by management to reach departmental goals
• Assist less-experienced agents by sharing best practices; Perform other duties as assigned

Lisbon, Portugal

Business Projects: TheWineBoutiq, Book Tasting, Galeria 6mas1 and Davidedavid - (References under request)

Madrid, Spain

• Team Member: Vodafone Online Store
• Briefing preparation for creative and engineering teams
• Direct contact with Vodafone Marketing Manager to carry out the strategic plan to acquire and retain customers in the online store
• Carrying out maintenance tasks (Content Review, Updates, Campaigns management)

Madrid, Spain

Commercial advisor for companies and freelancers in customer acquisition and loyalty programs for telecommunication companies in Spain. Strong focus on monthly and quarterly goals, always over-delivering and achieving 110% of my expected goals.

• Advice and detect Customer needs for Movistar products and services
• Closing of sales, billing and management of Movistar and Phone House's own computer applications
• Work with the business to grow sales, delivering my personal Phone House Shop targets
• Manager support to control costs on our department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines

Stand St. - London

Back in 2010, I had the opportunity to move abroad for six months and explore the challenges of moving to a new country and living independently. McDonalds allowed me to work in a very diverse culture and pushed me out of my comfort zone by working in my non-native language for the first time in my career.

Madrid, Spain

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunities in order to achieve individual sales targets and KPIs.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to prevent product thefts.

Professional Certificate, Project Management

Google Project Management Professional Certificate

Professional Diploma, Leadership And Management, Merit

Yellow Belt

Master In Digital Marketing And Social Media

Digital Strategy, Web Analytics, SEO/SEM Marketing campaigns and Community Management.