Beatriz Volponi De Giordan Email & Phone Number

Milan, Lombardy, Italy

As a Customer Success , I have the privilege of managing a diverse portfolio of clients across North Europe, Portugal, and the United Arab Emirates. My role is centered on ensuring our clients achieve maximum value from our platform, and I am dedicated to their success through a variety of strategic initiatives:Portfolio Management: Oversee and grow a portfolio of existing clients, ensuring their needs are met and driving customer satisfaction and retention.Client Onboarding: Onboard new corporate clients, guiding them through the initial setup and ensuring a seamless transition to our platform.Documentation & Training: Craft high-level onboarding documentation, including user guides, instructional videos, and training materials to empower clients with the knowledge they need to thrive.Growth & Upselling: Identify opportunities for client growth, consistently achieving upselling targets and contributing to the company's revenue goals.Churn Prevention: Monitor and report on existing and potential threats to client satisfactionStrategic Planning: Collaborate with the Customer Success Team Lead to define and execute quarterly OKRs that align with our team's objectives and the broader company goals.Sales Collaboration: Work closely with the Sales Team in a positive feedback loop, ensuring a smooth handover from sales to customer success and driving continuous improvement.Process Improvement: Proactively propose and implement actions, strategies, and campaigns aimed at enhancing internal processes and driving sustainable growth.

Milan, Lombardy, Italy

Provided multilingual support in English, Spanish, and Portuguese fostering cross-cultural relationships.Conducted product demonstrations via phone and virtual meetings, driving sales and memberships.Offered translation services for effective communication, enhancing the overall customer experience.Collaborated with cross-functional teams to implement innovative communication strategies, resulting in consistent sales and membership growth.

Milão, Lombardia, Itália

Identified and targeted prospective customers through various channels, including cold outreach, lead databases, and social media, resulting in a consistent pipeline of qualified leads.Utilized CRM tools (mention specific tools, if relevant) to manage leads, track customer interactions, and optimize sales strategies, resulting in improved lead nurturing and conversion rates.Participated in customer meetings, effectively conveying the value proposition of our products/services.

Casa Branca, São Paulo, Brazil

Crafted, interpreted, and distilled detailed employer group reports to extract valuable marketing insights.Conducted monthly budget analyses, enabling data-driven decisions for marketing strategies.Generated monthly sales activity reports, helping to refine marketing campaigns for maximum impact.Conducted thorough market analyses to identify and assess new market prospects, informing targeted marketing approaches.Collaborated closely with sales and marketing teams, offering crucial support throughout the sales and marketing lifecycle to drive successful campaigns and initiatives.

Casa Branca, São Paulo, Brasil

Helped the marketing team manage the social media Created presentations and acquire two new partnerships each monthWorked with social media influencers once a week to promote the brandCreated tools to identify the target markets and find different strategies to get more costumers

Bacharelado, Integrated Marketing Communication

Activities and Societies: President of the International Students Association Volleyball Student Athlete Presidential Scholarship

Associate'S Degree, Communication And Media Studies

Activities and Societies: Leader of the International Students Association Volleyball Student Athlete Presidential Scholarship

High School Diploma, Highschool Diploma

Activities and Societies: Varsity Volleyball Team