Beau Eckert Email & Phone Number

Chandler, Arizona, United States

Manage all aspects of the Network Operations Center (NOC) in a 24x7x365 high pressure environment with 35,000 users using ITIL process managementCoordinate technical resources to respond to and resolve LAN/WAN Incidents in a timely manner and maximize system uptime within SLA requirementsManage a technical staff of up to 31 Tier II and Tier III network analysts across multiple shiftsCoordinate the remediation of possible security vulnerabilities across enterprise routers, switches, firewalls, Windows and Linux servers

Chandler, Arizona, United States

Manage all aspects of the Network Operations Center (NOC) in a 24x7x365 high pressure environment with 35,000 users using ITIL process managementCoordinate technical resources to respond to and resolve LAN/WAN Incidents in a timely manner and maximize system uptime within SLA requirementsManage a technical staff of up to 31 Tier II and Tier III network analysts across multiple shiftsCoordinate the remediation of possible security vulnerabilities across enterprise routers, switches, firewalls, Windows and Linux servers

Chandler, Arizona, United States

Use strong analytical skills in order to troubleshoot network issues on various Cisco routers, switches, ASA firewalls and Juniper SRX firewallsUse data analysis tools such as SolarWinds, Splunk and Wireshark to troubleshoot existing issues and identify possible future network issuesWork with the Security Operations Center (SOC) to remove possible threats from the network

Chandler, Arizona, United States

Monitor network operations across the enterprise to ensure network efficiency Troubleshoot network issues from large-scale incidents to single-user device issuesConfigure various Cisco and Enterasys switches to meet the needs of the enterprise clientsWork closely with Incident Management team to keep incident downtime to a minimumCompile weekly and monthly quantitative and qualitative reports such as key performance indicatorsReview Wireshark activity logs for possible causes of network latency

Chandler, Az

Tier 1 enterprise support encompassing hardware/software, voice/data and LAN supportProvide troubleshooting assistance and coordinate maintenance with desk side supportExtensive use of BMC Remedy Support System to coordinate and track troubleshooting issuesBecome familiar with Information Technology Infrastructure Library (ITIL) practices

Tempe, Az

Install, configure and troubleshoot software and network hardware for both LAN and WANPerform SQL queries to analyze database information as well as provide ad hoc queries as requestedAssess, prioritize and troubleshoot technical problems in a production environmentAssist in the training of junior group membersMaintain security cameras and security system networkAssist with ensuring all data, electronic and paper, sent externally is HIPAA-compliantVerify local users have appropriate access control levels through required auditsCompleted a web-based trouble ticket system to increase support efficiency and accountabilityParticipated in multiple disaster recovery exercises performed at third-party location

Tempe, Az

Network and systems troubleshooting for both LAN and WANAssess, prioritize and troubleshoot technical problems in a production environmentAssist with ensuring all data, electronic and paper, sent externally is HIPAA-compliantVerify local users have appropriate access control levels through required auditsPrepare and maintain backups across multiple platformsPerformed an extensive audit on the Nortel PBX phone system to ascertain PBX capability

Ma, Strategic Intelligence

Ba, History