Beau Gregory

Beau Gregory Email and Phone Number

Project Manager at Comcast Business @ Comcast Business
philadelphia, pennsylvania, united states
Beau Gregory's Location
Aurora, Colorado, United States, United States
Beau Gregory's Contact Details

Beau Gregory personal email

n/a
About Beau Gregory

Passionate and Organized and goal-oriented with 16+ years’ experience in a supervisor /manager position developing, applying, and managing people and process within time and goal driven constraints, ensuring original objectives are met through guidance, risk mitigation and contingency/ forecast planning.Proven success at building relationships in all levels of the enterprise organization’s clients to anticipate customer needs and develop solutions. Particularly skilled in areas of business analysis, workforce management, team building, multitasking, training, problem solving, and on and off boarding. Exceptional at cross-functional communication and building excellent rapport with clients and team members.Continuous development of role to increase revenue growth, reduce churn, extend customer life cycle and improve customer loyalty.

Beau Gregory's Current Company Details
Comcast Business

Comcast Business

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Project Manager at Comcast Business
philadelphia, pennsylvania, united states
Employees:
7417
Beau Gregory Work Experience Details
  • Comcast Business
    Project Manager
    Comcast Business Mar 2017 - Present
  • Viasat Inc.
    Workforce Command Center Specialist
    Viasat Inc. Sep 2015 - Mar 2017
    Intraday management of internal Care and Vender queues, and ensuring driving efficiencies. Associated administrative and coordination of task related to improving service levels, customer satisfaction, employee satisfaction, and performance communication to all levels of the enterprise.
  • Viasat Inc.
    Field Customer Service Representative
    Viasat Inc. Nov 2014 - Oct 2015
    Greater Denver Area
    Support Field Operations department handling inbound calls from field technicians, Dealerships, Elite Dealerships, and outside agencies. Cross trained to support both technicians and Dealerships. Also work task in between calls such as answering complaints, rescheduling unscheduled orders, updating status on canceled orders, monitoring email boxes and handling various escalations. Providing quality and concise service to technicians in the field installing and servicing ViaSat customers.
  • Sprint
    Workforce Management Business Analyst Ii
    Sprint Feb 2013 - Jun 2014
    Analyze contact center trends including but not limited to call volume, call patterns, staff productivity, attrition rates, shrinkage and resource allocation. Conduct call pattern forecasting and schedule planning activities to meet business unit goals and objectives and complete capacity planning within the contact center. Serve as a point of contact to lower level staff providing guidance regarding staff scheduling requirements to meet business needs.
  • Sprint
    National Sales Support Supervisor
    Sprint 2005 - 2013
    Managed, trained and developed teams of 12-18 specialists to support inbound calls to the Denver National Sales Support contact center, consistently communicating business impacts to improve quality of service provided while providing complex technical support for internal and external customers. Provide leadership and guidance to new supervisors in their rolls and responsibilities as well as their development.
  • Avis
    Revenu/Customer Service Manager
    Avis 2002 - 2005
    Managed 50 rental sales agents at two corporate locations and 14 agency locations within the state of Colorado. Responsible for working as a liaison to the City Manager to meet the company projected revenue goals for state of Colorado. I implemented a tracking and accountability process to identify opportunities for improvement and track trends. Established benchmarks for Sales Agents to more efficiently reach sales goals and increase revenue.

Beau Gregory Skills

Call Centers Telecommunications Management Process Improvement Vendor Management Leadership Team Leadership Team Building Training Sales Operations Business Analysis Sales Forecasting Analysis Time Management Sdlc Sales Management Risk Management Enterprise Software

Beau Gregory Education Details

Frequently Asked Questions about Beau Gregory

What company does Beau Gregory work for?

Beau Gregory works for Comcast Business

What is Beau Gregory's role at the current company?

Beau Gregory's current role is Project Manager at Comcast Business.

What is Beau Gregory's email address?

Beau Gregory's email address is be****@****sat.com

What schools did Beau Gregory attend?

Beau Gregory attended University Of Northern Colorado.

What skills is Beau Gregory known for?

Beau Gregory has skills like Call Centers, Telecommunications, Management, Process Improvement, Vendor Management, Leadership, Team Leadership, Team Building, Training, Sales Operations, Business Analysis, Sales.

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