Beau Hanson Email and Phone Number

• Calls service events through communication stations to ensure service runs smoothly and everything is communicated to each staff member. • Help setup for main weekend services, which include setting up MAC & Windows stations to run lyrics, videos, power point presentations, and lower thirds of hosts\presenters.• Make sure each pc in the Mac environment are sync’d to the proper computer for activating different slides within Pro Presenter software and for backups during services.• Operate the Ross Carbonite switcher board to switch between computer stations, videos, stored graphics within the board, along with different camera shots.• Setup and run livestreaming feeds of the services, broadcast services to the surrounding gathering spaces within the building, other campuses and local sites spreading throughout the Midwest and different areas of the United States.

• Provides excellent customer support to different locations throughout Polk County, IA which includes over 400 employees, and is backup support for out lining Districts\Counties as needed.• Maintain, install, configure, test, and troubleshoot end user and network hardware devices. • Train end user one-on-one or in a small group on hardware equipment and baseline software• Install and configure end user software.• PC Image creation using Microsoft MDT Tools and VMware.• Helps troubleshoot courtroom AV systems and show staff the basics of each courtroom.• Logs summary of issues and solutions within a call tracking software.• Install, configure, and troubleshoots printing equipment and mobile devices (ios and android). If necessary, request replacements.• Work with the Procurement Officer and vendors on problematic devices and new equipment coming into the Judicial Branch. • Research and recommend new hardware products for future growth and provide business case justification for the new products. • Constantly searching for and helping provide cost savings solutions.• Help maintain accurate equipment inventory.• Used third-party tools to diagnose and remove malicious software from devices.• Interact with third party vendors as needed for resolutions on new and current devices• Auction off old equipment through the govdeals.com website.• Assist with ongoing IT projects and is a sounding board for the project managers and other team members.

• Managed the service side of the accounts within the six-state territory supported. • Consulted with the customer to create and maintain IT Solutions to meet their needs.• Worked with vendors on providing specialized solutions.• Installed and supported new and existing server environments, desktops, laptops and portable devices.• Active Directory and Exchange management.• Malicious software removal and prevention.• Backup Management (Cloud and onsite)• Install, troubleshoot, and upgrades productivity software, switches, and wireless routers.• Install, configure, and troubleshoot Kyocera, Panasonic, HP printers and Copiers.• Install and troubleshoot Panasonic phone systems, Panasonic network surveillance camera systems. • Install and configure Digitech Systems paperless software’s to the customers’ specifications.

• Installed and troubleshoot servers, desktops, laptops, and mobile devices.• Installed company manufacturing software. • Managed enterprise Anti-virus software.• Managed and played essential roles in IT projects.• Kept an inventory of all IT equipment using Numara Track-IT.• Supported end users remotely and directly onsite.• Researched and purchased IT equipment through vendors and negotiated pricing to get the best product for the best price.