Beau Harper Email & Phone Number

Manage and monitor all installed systems and infrastructure (on-prem & cloud) Install, configure, test and maintain operating systems, application software and system management tools (ServiceNow, Azure Arc)Proactively ensure the highest levels of systems and infrastructure availabilityExperience in troubleshooting software, hardware, and network issuesProvide 3rd level support and overnight on-call supportMaintain security, backup, and redundancy strategies (NetApp, Pure, Veeam)Liaise with vendors and other technology personnel for problem resolutionsCloud experience (AWS)Virtualization and containerization (VMware, Rancher/Kubernetes)Experience in process documentation (ServiceNow, Confluence)Tracking & documenting all project work using Jira - acted as team Scrum MasterExperience with monitoring systems (RabbitMQ, Zabbix, Grafana)Experience with infrastructure configuration/management software (SaltStack)Experience in the administration and performance tuning of application stacks (e.g.,Tomcat, Apache, NGINX)Working experience in installing, configuring and troubleshooting UNIX /Linux based environments. (RHEL/CentOS)

Salt Lake City Metropolitan Area

Manage and monitor all installed systems and infrastructure (on-prem & cloud) Install, configure, test and maintain operating systems, application software and system management tools (ServiceNow, ConnectWise)Proactively ensure the highest levels of systems and infrastructure availabilityExperience in troubleshooting software, hardware, and network issuesProvide 3rd level support Maintain security, backup, and redundancy strategies (NetApp, Pure, Veeam)Liaise with vendors and other technology personnel for problem resolutionsCloud experience (AWS)Virtualization and containerization (VMware, Rancher/Kubernetes)Experience in process documentation (ServiceNow, Confluence)Tracking & documenting all project work using Jira - acted as team Scrum MasterExperience with monitoring systems (RabbitMQ, Zabbix, Grafana)Experience with infrastructure configuration/management software (SaltStack)Experience in the administration and performance tuning of application stacks (e.g.,Tomcat, Apache, NGINX)Working experience in installing, configuring and troubleshooting UNIX /Linux based environments. (RHEL/CentOS)

Griffin, Georgia, United States

Training student pilots under FAR Part 61- In-classroom training & classroom curriculum development- Flight training on Private Pilot license requirements - General office/admin duties as needed

Atlanta, Georgia, United States

- Remote Tier 2 support of internal users in 2 cities (STL & ATL) via Remote Desktop - End user support on Chrome OS, Windows 10- Working internal IT support ticket queue- Clearing all support tickets open > 30 days- Escalating issues as necessary/requested to offsite Engineering team - Working projects as assigned from System Admin

Greater Atlanta Area

- Classroom & flight training to obtain my FAA Certified Flight Instructor rating under FAR Part 61- Standardization training to work on the flight line as a CFI- Company ceased operations Feb 2020

Greater Atlanta Area

- Administrator of corporate Mac environment using Jamf Pro tools. Administration of ~140 macOS & iOS devices including executive level users. - Administration of Windows servers using tools such as Solarwinds N-Central, VCenter, and AWS. - Lead for monthly Windows security patching, reviewing, approving and deploying security patches through deployed management tools. - Work with building Windows endpoint imaging environment using MS Deployment Toolkit (MDT) and Windows Deployment Services (WDS). - Hands-on experience with deploying bare metal and virtual servers (virtual servers deployed using VMWare)- Cross-collaboration with other IT and business partners to ensure infrastructure is built and maintained to meet business needs with maximum efficiency and minimal downtime- Participation in rotating 24x7 on-call schedule- Experience with Windows Server, macOS, basic working knowledge of CentOS, Ubuntu.

Atlanta, Ga

-Leading team of 12 Help Desk technicians supporting 650-700 corporate users across 4 locations in 2 cities. -Created full IT Help Desk service catalog and established SLAs. -Streamlined employee on-boarding & off-boarding process through creation of a checklist and visual management techniques. -Created and tested pilot program to use iPads to increase efficiency and reduce customer wait time. -Reworked employee schedules to reduce staffing gaps and maximize coverage. -Training and coaching to lower tier employees. -Oversee management of inventory valued at $1.25 million. -Maintenance and management of Windows imaging using MS Deployment Toolkit on Server 2012 R2. -Co-administrator of Mac environment using JAMF Casper Suite.

Atlanta, Ga

-Provide remote and desk side end user support. -Provide users with new software as requested.-Administer, extend, and update cloud-based VoIP phone systems. -Perform all IVR architecture updates & changes per requested business needs. -Administer and configure badge based physical access system.-Provide advanced escalation and guidance path for teammates. -IT support point for Executive and C-level management including CEO. -Support point for Apple computers, configuration & administration. -Administer OS X server. -Administer Mimecast email filtering platform. -Experience with server management. -Involved with archiving and transfer of VoIP phone system call recordings from provider's SFTP to AWS-hosted storage.

Atlanta, Ga

-Manage the reporting of Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) using data aggregated by GreenSky’s various systems. -Regularly gathering data from various systems, and using that data to report to the various Operations teams.-Working with Operations leaders to enhance, improve and modify reports as necessary.-Working with IT to improve the efficiency and quality of data reporting.-Working with outsourced systems providers to improve the efficiency and quality of data reporting.

Atlanta, Ga

-Daily gathering data from various FedEx systems, and using that data to report to the various Operations management teams in 7 cities.-Ensuring accurate reporting data disseminated to ensure operations managers have data tools necessary to make operational staffing and budgetary decisions critical to success. -Working with operations managers to enhance, improve and modify reports as necessary.-Administrative support at the Senior Manager level. -Creating and managing physical & online file system for corporate auditing requirements. -Maintaining reporting standards for nationwide peer group. -Projects as assigned.

Bachelor Of Arts (B.A.), English Language And Literature, General

General Studies, General Studies