• Oversee a team of five people responsible for the deployment and management of a broad set of managed services.• Technical point of escalation for my team and the help desk (provide tier 3 support).• Define and document departmental and company-wide procedures.• Assist sales team in project scoping for managed service and Microsoft 365 deployments.• Research/demo/deploy new product offerings from third party vendors depending on our company’s needs.• Plan and orchestrate… Show more • Oversee a team of five people responsible for the deployment and management of a broad set of managed services.• Technical point of escalation for my team and the help desk (provide tier 3 support).• Define and document departmental and company-wide procedures.• Assist sales team in project scoping for managed service and Microsoft 365 deployments.• Research/demo/deploy new product offerings from third party vendors depending on our company’s needs.• Plan and orchestrate mail migrations from existing platforms to Microsoft Office 365.• Manage over 3,500 seats of Microsoft Office 365 across 200 customers.• Monitor and manage customer networks ranging from 2-500 seats. Show less

Inspect large scale custom acrylic panels and ensure that they meet our standard of excellence.Find and document defects in our products and processes.Assist in data analysis.