At PetScreening, my leadership in business intelligence and operations has been instrumental in refining processes and cultivating a top-tier data analytics team. Our work supports the vital mission of enhancing pet screening services for the housing sector. The skills honed from my most recent roles, including customer relationship management and process improvements, play a crucial role in our success.My tenure as Director of Operations at Craftom and Client Engagement Director at CLA allowed me to develop a robust foundation in client relations and operational strategy. These experiences have shaped my approach to fostering strategic partnerships and leading organizational change, ensuring that our team at PetScreening consistently delivers impactful, data-driven solutions that streamline operations and elevate customer satisfaction.