Beau Dolinsky Email & Phone Number

Fort Lauderdale, Florida, United States

San Jose, California, United States

Promoted to lead the strategic direction and execution for Professional Services, Technical Support, and Customer Success teams, driving business growth, operational excellence, customer satisfaction, and expanding the role to include Partner Customer Success. As part of Zoom’s senior leadership team, act as a thought leader in customer experience, delivering insights and best practices that influenced global strategy and organizational growth.Senior Leadership★ As part of Zoom's Senior Leadership team, I developed and executed the company's post-sales strategy. ★ Understand services business trends to create Zoom’s value proposition for partners and enable partner-led services business growth.★ Provide field leadership in strategy, development, and design of Global Services Channel Programs.Select Accomplishments★ Created two modalities for Professional Services, “Partner-Led Professional Services & Delivery Assistance,” creating a win-win for our partners and Zoom, direct access to Zoom subject matter experts, and improved partner accountability, optimizing project results and ensuring scalability with minimal fixed overhead. ★ Designed the Premier for Partner program to assist partners that provide tier-one support to their customer base and receive an enhanced tier-two experience for escalations.★ Architected the Partner Customer Success Management (PCSM) practice to help Zoom partners build their customer success practice and take over ownership of driving the adoption and renewals of their customer base.★ The PCSM practice influenced ~28,000 customers, covering $64MM in ARR, and net renewal rate achievement was 96% against a target of 85%.★ Strategically influenced $50MM in Professional Services bookings by implementing scalable Direct/Channel strategies, directly contributing to substantial revenue growth and operational efficiency across various delivery modalities.

San Jose, California, United States

Brought on to lead and execute a comprehensive strategy for partner technical support and professional services. Led, mentored, and managed a diverse team of support and services professionals to ensure high performance and alignment with company goals. Worked closely with internal stakeholders and external partners to ensure that Zoom's partner ecosystem operates smoothly and effectively, contributing to overall company success. Select Accomplishments★ Created a broad strategy allowing partners to resell and refer Premier Technical Support and Professional Services, bringing in $21.5MM bookings since its launch in November 2022, which includes the largest professional services opportunity at $3.5MM.★ Crafted a blueprint for partners to receive elevated technical support and process optimization, which led to a 14% increase in PSAT★ I led a dedicated task force at Zoom to incubate the adoption of AI Companion, driving deeper customer engagement and accelerating Time to Value through innovative services.

Fort Lauderdale, Florida, United States

Promoted back to CX Partnerships to lead globalization efforts to ensure all processes and procedures are aligned across the Asia Pacific, Japan (APJ), Europe, Middle East Africa (EMEA), and the Americas. Oversee route to market strategies; $25MM annual contractor budget and a team of 160 to maximize project success.Senior Leadership★ Effectively influence and communicate with stakeholders to drive global alignment of programs and ensure regional satisfaction with programs and the design is “practical” and efficient to execute.★ Leverage Channel experience, market knowledge, and knowledge of Partners’ business models to identify priorities of enablement, financial modeling, engagement, and performance metrics to enhance program value.★ Serve as a strategic business partner to the Services and Sales leadership teams by presenting business growth opportunities, leading discussions, and formulating solutions to drive partner growth and profitability.★ Responsible for classroom training through the global oversight of the Citrix Authorized Learning Centers (CALC) and Citrix Certified Instructors (CCI). Select Accomplishments★ Created a new program, “Partner Service Cooperative Offering,” that creates a win-win for our partners and Citrix Consulting, including design validation, direct access to Citrix resources, and improved accountability, which will optimize project results and ensure long-term success. ★ Managed the growth and maturity of the Partner Customer Success Management (PCSM) program. Designed to help Citrix partners build their customer success motions in-house, the PCSM program better positions partners to support their customers end-to-end along their Cloud journey.★ The PCSM program influenced 750 customers in the program covering $50M in ARR, and net renewal rate achievement was 109% against a target of 100%

Fort Lauderdale, Florida, United States

Tapped for this position to accelerate Time to Value (TtV) for cloud services responsible for managing and building strong relationships with high potential Service Provider accounts and create partnership-based relationships to drive consistent revenue generation selling the entire Citrix portfolio. ★ Identified, developed, executed, and maintained account strategies to drive adoption of Citrix product and services revenue within assigned enterprise accounts and their subsidiaries and affiliates.★ Established and maintained relationships with resellers, system integrators, and external partners to develop and achieve account strategies and opportunity plans.★ Understood and navigated account procurement practices to negotiate profitable licensing contracts successfully.★ Carried a ($12MM revenue quota and consistently exceeded sales targets while demonstrating continuous progress towards achieving account strategies for Coca Cola, PricewaterhouseCoopers (PwC), and eBay. Select Accomplishments★ Developed a new suite of services to assist customer adoption of our Cloud technology and drive faster time to value. ★ Increased First Active Use time to value 78% and delivery from 62 days to 28 days.★ Increased Meaningful Active Use combined with First Active Use by 68%.★ Surpassed all sales metrics achieving 128% attainment for quota ($12MM) selling $15.5MM in cloud services.

Fort Lauderdale, Florida, United States

Promoted to lead the development and continuous management of the Services Delivery Program a multifaceted partner services plan for Citrix supporting our cloud and subscription services transformation. Accountable for the Consulting Virtual Bench, including the management and staffing of 100+ contractors along with 50+ partner relationships. Managed a $12MM annual contractor budget. ★ Drove real innovation and constant improvements to processes for the Worldwide Professional Services and Channel organizations; always seeking velocity, quality, and sustainable performance. ★ Led channel strategy programs such as VAR/Distributor Program, Channel Framework/Incentives, and Adoption and Services Programs to scale company priorities through the channel. ★ Solely created an outsourcing program that allowed for partner enablement while increasing services margin. ★ Helped to onboard new channel partners to meet the needs of the evolving customer profile and expanding product portfolio.Select Accomplishments★ Increased sub-contracted margin on the use of contractors from 12% to 28%, 2016.★ Effectively managed the virtual bench and implemented appropriate infrastructure to ensure profitability on each project with net revenues over $1.9MM.★ Developed Partner training programs and product incentives resulting in a 65% reduction in escalations and discovery of additional product opportunities with $2.5MM in incentive dollars paid.★ Winner of the “Warren Buffett” Award, Q1 2017 and Partner MVP, Q1 2017.

Promoted to manage complex Enterprise consulting engagements, accountable for delivering technical account management, understanding customer goals, identifying and defining successes and challenges, developing and executing success blueprints, and facilitating issue resolution. Coached and mentored field services team to ensure continued successful performance. ★ Engaged the customer at the stakeholder executive level to serve as a point of escalation for incidents that required urgent action. Led difficult conversations regarding sensitive information, push back on requests to increase the scope, and head off potential problems. Ensured renewals were secured and gained feedback on CCS’ quality of service.★ Developed a customer-centric culture of continuous improvement and innovation to ensure delivery costs were within the approved Citrix account model.★ Ensured teams documented and recorded all activity and communication with customers per CCS standards of quality.★ Aligned strategy with the sales team around serving customer’s needs, fulfilling expectations set in the sales cycle, and delivering a high level of customer satisfaction (NPS).★ Select clients include Nike; NewYork-Presbyterian; Carnival Cruise Line; Ernst & Young (EY); and TimeWarner.★ Nominated for the MVP Award, Q1 2014.

Fort Lauderdale, Florida, United States

Hired to lead the most complex customer-facing projects for high profile Fortune 500 clients executing Citrix Consulting’s service offerings. Accountable for all aspects and the development of project deliverables (system integration, whitepapers, scalability & performance tests) taking into consideration the customer’s existing technology assets, processes, and resources. Developed innovative deployment and integration models that maximized efficiencies and customer experience. Collaborated with and led cross-functional teams.★ SME tasked with solving problems of higher complexity proactively detecting technical deficiencies and developing practical, workable solutions to problems leveraging the established and emerging technologies to solve real-world business problems. ★ Supported development of business drivers, business case and high-level program implementation plans aligned to a strategy to both maximize Client benefit realization and Citrix revenue.★ Built and effectively communicated the value proposition of the end to end solution to client executives.★ Collaborated with presales engineering on strategic architectural planning to achieve goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future state architectures.★ Developed and published white papers showcasing Citrix’s innovation and thought leadership in the remote space. ★ Delivered highly professional and successful engagements across Healthcare, Finance, and Education industries. Clients included: BB&T; Blue Cross Blue Shield of South Carolina; Duke University; FedEx; McKesson; Ryder; TE Connectivity.★ Received the Customer Service Award, 2013; and Wile E Coyote Award, Q3 2011.

Fort Lauderdale, Florida, United States

Hired to provide an overall strategy for the direction and culture of the entire IT department in support of the newly acquired First Fleet leasing company with $2.5B in equipment leased. Supported the delivery of corporate infrastructure services for all existing and new critical application systems development encompassing business continuity planning, network support, desktop services, database management, remote access, capital projects, security systems, disaster recovery, and vendor management. Hired, trained and mentored technology staff and administered an annual budget of $5MM. Key Technology Initiatives ★ Provided leadership to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer-focused IT organization. Executed strategic IT infrastructure expansion to support corporate growth. ★ Established a comprehensive enterprise information security program to ensure the integrity, confidentiality, and availability of relevant data. Led the design and implementation of enterprise-wide disaster recovery and business continuity plans. ★ Built enterprise data analytics capability and established metrics for managing IT effectiveness and impact on the business. ★ Monitored work product of department members on financial and lease management systems for quality, ease of use, and adherence to policies and procedures as it relates to security, GAAP, and SOX. Key Achievements★ Sole Developer and Inventor of a lease origination/acquisition application that provided a sustainable competitive advantage for our sales team (a touch base application (tablet) displaying menu, options, and ordering capability). Patented technology, 2010. ★ Designed and developed a website to support and enhance our SQL server Access front end used to track vehicles invoices, maintenance, and lease schedules, and reporting.

Davie, Florida, United States

Initially hired as a Database Specialist and promoted to manage Management Information Systems supporting 30+ locations and 1400+ users in a Windows environment with 40 servers. Responsible for overseeing all aspects of network administration, enterprise solutions, project management, vendor management, change management, information security, disaster recovery, CCTV architecture, VOIP Telecom, and business continuity planning. Hired and trained a team of 6 and administered a budget of $1.8MM.★ Lead technology initiatives across multiple offices and the implementation of new systems, automated processes, and increased efficiencies. Documented SOPs for the entire organization. ★ Implemented fundamental changes for connectivity, business continuity, and core computing systems. ★ Evaluated, designed, and built cutting-edge enterprise application support systems and IT solutions using the latest technologies. Key Achievements★ Project Manager and Developer for numerous financial, client information, and database systems used throughout the agency statewide. ★ Identified security risks and developed CCTV architecture and implemented corporate security standards, policies, and practices and made continual improvements to increase the effectiveness of the security program across 16 locations.★ Revised network topography to a Frame Relay T-1, DSL VPN, or Fiber delivering a 400% increase in performance and saving $37k annually. ★ Arrange a $96,000 in-kind gift donation with Intuit Software for help desk software, Track-It.★ Spearheaded the complete new office buildout in WPB from choosing hardware and vendors to implementation and completion.★ Overtown Outreach Center: Designed and implemented the entire IT infrastructure (storage racks, cables, networking), and set up and support of Dell computers donated by Alonzo Mourning.

United States

I was a Technical PeopleSoft consultant on large, complex systems projects for companies such as Ford Motor and Choice Hotels International. I performed project management tasks that involved project coordination of up to four technical developers.

Tallahassee, Florida Area

Responsible for development, design, and implementation of the College of Business web site, http://www.cob.fsu.edu .