Beau Hebert Email & Phone Number

Denver, CO, US

* Supported and mentored colleagues in the areas of core competencies and specialty areas related to their job tasks and provided technical assistance on a weekly basis to other case managers.* Participated in facilitating training opportunities to enhance knowledge and skills of other CMs.

Englewood, Colorado, United States

* Coordinated and monitored Medicaid waiver services provided to clients with intellectual and developmental disabilities. Responsible for a caseload and individual budgets for 50 individuals.* Facilitated meetings with variable numbers of participants and competing priorities to drive consensus and action plans.* Assessed individual needs and strengths.

Greater Denver Area

* Develop human resource policies, procedures, and training for volunteer staff.* Oversee the onboarding and training of volunteer staff - over 400 to date.* Plan and organize social and fundraising events with a focus on the LGBTQ+ community in both virtual and real-world settings.* Direct and coordinate organization's financial and budget activities to.

Aurora, CO

* Screened families to confirm qualification for services, collecting relevant demographic, medical, and Medicaid information.* Supported family members with questions or in crisis by being available when they needed to talk, providing information on available resources, and connecting family members to social workers within their medical facilities.*.

Greater Denver Area

* Supported customers across multiple platforms including social media, review/directory sites and on the company forums.* Provided online support for customers.* Monitored and reported on online customer service interactions.* Worked closely with Marketing to fine-tune messaging on current marketing initiatives.* Worked directly with the Network.

Greater Denver Area

* Supported customer sales and technical support teams serving voice, email and chat channels.* Worked closely with outsourced CCR1 & CCR2 representatives in service, billing and account management as well as troubleshooting customer and technical issues.* Worked directly with NOC to identify and diagnose network issues.

* Solved customer's issues professionally and quickly.* Ensured a positive customer experience through empathy and product knowledge while capitalizing on sales opportunities.* Resolved escalations, provided support and helpful feedback to agents.

Denver, CO

* Answered incoming calls to the center, scheduled appointments, and solved general problems.* Advised students of general academic requirements.

Arapahoe County, CO

* Managed and developed Team Leaders within Denver & Aurora turfs* Recruited and trained volunteers in all different areas of the field campaign.* Conducted issue and policy research and followed up with constituent requests.* Prepared and supported events, e.g. house parties, team meetings, voter registration drives, etc.