Enterprise Stewardship: Lead the vision, strategy, partnerships, and programs in pursuit of ending the cycle of poverty in our community.Technology Strategy: Develop and execute the overall technology strategy to empower profitable growth, enhance efficiencies, inform decisions, and protect systems and data.Collaboration: Partner with senior leadership and cross-functional teams to align technology plans with business strategies, maximizing value and ensuring cohesive execution.Innovation: Lead business innovation with exponential technologies to sustain growth and enhance organizational advantages.Digital Transformation: Spearhead digital transformation initiatives, leveraging new and existing technologies to exceed customer expectations and automate business processes.Operational Oversight: Manage the IT department and processes, overseeing application design, systems architecture, support, network administration, IT security, business analytics, and supplier management.Program and Project Management: Direct and organize IT-related projects, ensuring on-time and within-budget delivery, while fostering a culture of innovation and continuous improvement.Vendor Relations: Cultivate and maintain relationships with IT vendors and service providers to stay abreast of industry trends and implement cutting-edge solutions.Financial Oversight: Monitor and manage the IT budget, approving technological purchases and investments to optimize ROI.Talent Development: Inspire, develop, and encourage a high-impact team, promoting a culture of excellence and servant-leadership.Information Security: Develop and execute an enterprise-wide information security program, including disaster recovery and business continuity plans, to protect the confidentiality, integrity, and availability of company data.Customer Experience: Improve customer experience by designing and customizing systems and platforms tailored to business needs for our customers to grow.

Energy & Manufacturing Industry of Robotics, Oil and Gas, Power Generation, and Industrial Automation.Leadership: Led a global team of top account managers and technical specialists, fostering a culture of cooperation and maximizing team strengths in a complex matrix system.Talent Alignment: Effectively communicated to align top talent in delivering reliable energy solutions, leveraging a partner ecosystem and industry-leading IT solutions.Customer Success: Accountable for customer success, experience quality, account strategy, global sales, talent development, financial performance, and innovation.Ecosystem Collaboration: Collaborated with service providers and partners to achieve significant business outcomes during times of change.Business Stewardship: Applied intrapreneurship and entrepreneurship skills to raise and invest project funds, ensuring a strong ROI.IT Systems Delivery Management: Managed a global delivery team for hybrid cloud-enabled IT systems and services with a focus on security, reliability, and agility for a diverse stakeholder community.

Value-based Relationship Management: established and sustained trust with business leaders in the world's largest manufacturing and energy resources companies.Technical Solutions Delivery: implemented and operated Advisory and Transformation Practice, including Enterprise Architecture, Business Process Outsourcing, and IT Outsourcing service delivery.Program and Project Delivery: applied PMI fundamentals and practice disciplines to servant-lead teams of teams to implement IT Innovation solutions on-time, on-budget, while adapting to system dynamics.

Solutions Leadership: Led and served a solutions team for cross-industry enterprise customers.Technology Strategy: Translated complex technology solutions into actionable business strategies.Project Managment: Managed technology projects and programs to enhance organizational performance.

Client Engagement: Invested time within clients' organizations to understand their business objectives, challenges, obstacles, and service initiatives, serving as a trusted partner and adviser throughout the decision-making lifecycle.Leadership: Led a team of global sales, professional services, engineering, and IT communication systems administration professionals, ensuring reliable and secure operations.Stakeholder Management: Ensured stakeholder expectations were understood and met during the creation and delivery of solutions for clients in the high-tech manufacturing, distribution, and energy industries.

Global Network Integration: Designed, deployed, and integrated global IP networks into clients' LAN and WAN infrastructures, ensuring seamless connectivity and optimized performance.Systems Administration: Managed IP telephony infrastructure for corporate users, providing reliable and efficient communication solutions.Service Support: Delivered ongoing service support to strategic customer accounts, maintaining operational integrity and security through proactive monitoring and issue resolution.Consulting Services: Provided expert consulting services, including audits, RFPs, internetworking architecture, network security, integration, managed services, and infrastructure service migration plans, helping clients achieve their IT goals efficiently.

Extended market research and intelligence for emerging IT solutions in order to equip business line for growth activities; improved sales and delivery KPIs; measured client satisfaction; served the best interests of customers within national accounts and cooperated with resellers to expand capacity of capabilities for expected customer outcomes.