Brought in to rebuild the team’s structure and focus during a period of rapid growth. Bridged the gap between technology and the business by meeting with stakeholders, making process improvements, controlling spending, improving security and compliance, as well as transforming IT into a more service-oriented, accountable organization. Fundamental IT infrastructure principles were not implemented at the HQ office in NYC resulting in dissatisfied staff. Many factors contributed to the issues, including improper staffing and expectations, rectified in first 3 months. This role is very hands on in regards to management of and integrations for our many SaaS solutions. • Led an audit of SaaS expenditures, redundancies, and usage, identifying over $500k in cost savings• Restructured teams to be more cross-functional, implementing principles of Scrum, reducing costs by 35%• Developed risk registry with stakeholders and led comprehensive project mitigation initiatives across the organization• Instituted rigor around documentation, policies, procedures, SOPs and protocols

Customer retention and expansion was the key metric for this role. Managed a portfolio encompassing more than 250 Cassandra Database clients, helping customers build cloud native applications, maximize ROI and identifying key performance enhancements. Another function was monitoring helpdesk tickets and knowing when to step in to help with business impacting incidents that support was unable to navigate or identify. • Improved customer retention metrics, achieving 130% increase in ARR• Specialized in rebuilding trust with customers for multiple account teams helping them reach their quarterly quotas• Developed playbooks and strategies for new customer onboarding• Managed scripts for swift deployments of Cassandra NoSQL cloud environments in GCP and AWS using Kubernetes

Responsibilities encompassed all business, product, and technology operations for a weather and agricultural analytics SaaS platform. Ensured product alignment with business strategies, controlled spending for product and technology, lead technology strategy and implementation as well as provided high level road-mapping to key stakeholders, investors and board members. With very lean budgets, maximized ROI on asset investments and implemented digital transformation to the cloud. I performed account management, contract negotiations, and sales engineering. To diversify revenue streams, I implemented self-sign-up e-commerce strategies. I was always very hands on with SaaS and infrastructure administration. • Migrated to Hybrid Cloud strategy, ensuring business continuity, saving company 50% on operational costs • Implemented automated e-marketing strategies, doubling lead generation and increasing website traffic 10x• Adjusted project plans to account for dynamic targets, staffing changes and shifting organizational objectives

Managed all aspects of technology operations for the running of the business as well as product delivery infrastructure. During this time my role evolved into full program management for the company’s portfolio. Lead high functioning full stack engineering teams incorporating CI/CD practices cross-functionally to deliver at a cadence of quality and agility never achieved previously.• Architected all product and services delivery infrastructure environments achieving 99.99% SaaS product up-time• Achieved a 4x increase in data and analytics API performance while reducing storage costs by 50%• Established standardized incident BC/DR plans, response policies, protocols and SLAs for product service management• Administrator for Microsoft 365, Exchange, SharePoint and SQL Server on prem and in the cloud.