Kaizen event facilitator helping companies outline cross-functional challenges, resource restraints, process mapping, root cause analysis and introducing continuous improvement techniques to stakeholders.Assist clients to visualize, measure, analyze, improve, control or completely re-engineer processes and systems to help reach strategic goals, cut costs or optimize by expanding, removing or replacing systems and processes.Business analysis process mapping of current systems and processes, identifying pain points within the mapping and creating plans with clients for how to improve those systems and processes.

Led vendor search and discovery for an ERP solution to overhaul accounting, sales, and HR systems, including evaluating cost, scope, and impact; effectively presented findings to management to inform decision-making.Directed the launch of 'Highway,' a carrier onboarding tool designed to mitigate fraud and enhance carrier integration; coordinated with business, engineering teams, and vendors to ensure timely project delivery and prepared for ongoing support with upcoming transportation management system integration.Oversaw change management for key business systems (accounting, legal, marketing, sales), ensuring effective updates, enhancing efficiency, and providing leadership on strategic improvements

Directed the creation of an internal sales & purchase invoice system, facilitating effective integration with TMS and accounting systems throughout the company.Led the development of detailed user stories and conducted business requirements analysis, utilized agile methodologies for enhancing business services software with Azure Devops.Managed software development and enhancements to internal SQL-based commissions system while collaborating with HR leadership for third-party vendor discovery while ensuring operational continuity and efficiency during the transition and user acceptance period.Guided business teams in key projects like RFP pricing, CRM enhancement, and process refinement, with a particular focus on improving supply chain workflow analysis, inefficiency identification, and scalable solutions to enhance operational efficiency, prioritization and organizational performance.

Represented NDOT IT Department in multi-agency statewide SAP accounting system upgrade project as a technical advisor and coordinator of internal NDOT departmental resources.Coordinated the integration of the Laserfiche record management system at NDOT, unifying finance and other storage systems to streamline record handling and enhance document workflow efficiency.Orchestrated business requirements analysis and vendor relationships at NDOT, focusing on enhancing business processes and user experience by adeptly developing detailed user stories and overseeing system design and acceptance testing for external vendors.

Oversaw the Zendesk initiative at NDOT, significantly enhancing customer service efficiency by reducing response times from 5 minutes to under 1 minute.Implemented cloud-based emergency communication system for 1,800+ NDOT employees, cutting notification time to employees from 30 minutes to under 15 seconds.Trained and coached two self-motivated junior business analysts on Kaizen events, requirements gathering, and working with business partners. Assisted them in applying these techniques to real-world situations, resulting in increased project impact and reduced cycle times.

Supervised detailed quote-to-order data within Salesforce, utilizing the Xactly tool for processing monthly sales commissions, and established detailed commission reporting synced with sales pipeline, financial expectations, and acceptance criteria.Collaborated with management to develop Salesforce status reports and internal sales documentation needed for Arista to complete its acquisition of Mojo Networks.Ensured territories and commission rates were correctly reflected in Salesforce to allow order management to properly deploy additional resources to match sales pipeline estimates.

Developed BRD, process flow and implementation documentation for migration of 8,000+ financial institutions MICR check reading hardware to avoid more than 50,000 devices being inoperable.Led application development project to allow customers to certify checks using online check cashing system that verified customers had sufficient funds within minutes rather than days decreased NSF checks by 15% year over year.Organized documentation and implementation of mobile banking solutions for customers by creating 3rd party apps to integrate with mobile payment gateways and managed vendor relations.

Designed an integrated internal payment application software allowing 10,000 loans and 170,000 leases to be processed within one quote-to-cash system now managing 180,000 payments per month.Coordinated with 25 engineers reviewing features, making decisions on project priorities, maintaining product backlogs in JIRA and validating new features within an agile development environment.Partnered with Xcel Energy to stop sending 10,000+ documents to SolarCity monthly and streamlined process for sending one EFT, removing 3 SolarCity FTE's and $500k a year in postage costs for Xcel.

Led upgrade of revenue recognition, contract management, and quote-to-cash systems from SAP BMI (Buyer Managed Inventory) to SAP CRM/CMS systems running $200M in annual revenue.Created SAP ERP upgrade plans, Q/A scenarios, process documentation and user training for a team of 80+ members comprised of geographically dispersed teams in Europe, Asia and North America.Reduced invoice and collection time by 200% by removing duplicated tasks, reordering products by popularity to decrease tact time, and expediting invoicing processes within billing system.

Built automated quote-to-cash processing system for billing and publisher payments that reduced DSO from 120 days to 60 days, and reduced invoicing error rates from 20% to 1%.Verified credit terms and conditions in pre-sales negotiations for new network contracts exceeding $50K, and validated projected revenue for existing contracts.Directed financial operations for mobile advertising unit which collected in excess of $5 million in revenue, performed cross-channel reporting and ensured proper financial processes were followed.