Bebela Kalala Email and Phone Number

• Verified and logged in deadlines for responding to daily inquiries.• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.• Analyzed employment-related data and prepared required reports.• Created databases and spreadsheets.• Set-up data into informatics processing systems.• Interact with candidates in order to obtain missing information.• Follow up and chase reference by telephone and/or email• Communicate with colleagues ensuring the Service Level Agreement is followed.

• Provided accurate and appropriate information in response to customer inquiries.• Maintained up-to-date records at all times.• Built customer loyalty by placing follow-up calls for customers who reported product issues.• Cross-trained and provided back-up for other customer service representatives when needed.• Resolved product issues and shared benefits of new technology.• Worked under strict deadlines and responded to service requests and emergency call-outs.• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.• Trained staff on how to improve customer interactions.• Properly directed inbound calls in phone queues to improve call flow.

• Recorded and filed patient data and medical records.• Strictly followed all federal and state guidelines for release of information.• Monitored shared email in-boxes and ensured inquiries were addressed.• Managed reception, including greeting visitors and responding to telephone and in-person requests for information.• Designed electronic filing systems and maintained electronic and paper files.• Handled all media and public relations inquiries.• Planned meetings and prepared conference rooms.

• Employed on a full-time contract and left due to closure of the business• Dealing with concerns and queries• Raising purchase and sales invoices, coding, and posting to ledger• Producing management accounts• Daily banking and allocating of all monies• Preparing weekly and monthly accounts• Ensuring that all expense claims are collated and paid on time

• Updated confidential employee banking information with accuracy and speed.• Maintained accounts receivable documentation electronically and on paper.• Handled cash and deposits using the proper accounting procedures and documentation.• Entered weekly sales and customer count sheets for review by management.• Processed payroll, electronic deposits and employee pay adjustments.• Processed journal entries, online transfers and payments.• Researched and resolved collections and billing disputes with tact and efficiency.

• Maintained household inventory and maintenance schedules.• Handled incoming and outgoing correspondence, including mail, email and faxes.• Screened telephone calls and inquiries and directed them as appropriate.• Devised and maintained office systems to efficiently deal with paper flow.• Coordinated overnight travel arrangements and accommodations.• Researched and collected options for the best pricing on hotels, flights and home furnishings.• Organised personal and professional calendars and supplied reminders of upcoming meetings and events.• Created expense reports using Microsoft Excel spreadsheets.• Created presentations using Microsoft PowerPoint.• Typed documents updated websites and compiled information for meetings.

• PA to Managing Director of the company• Answering the telephone, directing calls, handling enquiries and dealing with incoming and outgoing post• Updating computer databases and filing• Organising the Director’s diary, making appointments and arranging meetings• Using a computer to produce letters, reports and presentations