Ben Boyle Email & Phone Number

Raleigh, North Carolina, United States

• Developed plan and budget for Dell ECS implementation including necessary network infrastructure upgrades involving Cisco switches.
• Developed plan and budget for What’s Up Gold upgrade.
• Developed plan and budget for network infrastructure upgrades for the department’s campus.
• Managed server patch management and installation on a monthly basis.
• Managed day to day work orders and served as an escalation point for lower tiers of support.

• Responsible for the remodeling work, studying specifications in blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
• Shaped or cut materials to specified measurements, using hand tools, machines, or power saw.
• Followed established safety rules and regulations and maintain a safe and clean environment.
• Prepared all material using a variety of carpentry tools.
• Installed, repaired and replaced various types of roofing.
• Installed structures and fixtures, such as windows, frames, floorings, and trim, or hardware, using carpenter's hand and power tools.

Spotsylvania, VA

• Successfully created and managed the Network Engineering Division budget to include all FY and Capital Improvement projects.
• Successfully managed over 30 maintenance and service contracts for various enterprise hardware and software solutions utilizing multiple vendors.
• Served as main POC for Operations Division to other Department Directors, Board Members and Constitutional Officers.
• Successfully planned, designed, managed and implemented numerous critical enterprise system upgrades, migrations to include but not limited to Public Safety CAD, Clerk of Court Land Records, Real Estate Assessment.
• Successfully planned, designed, managed and implemented numerous new enterprise technologies to include the county’s first virtual environment comprised of over 100 production and development servers.
• Successfully planned, managed and implemented an enterprise wide SQL Server health assessment and risk mediation project comprised of over 20 production SQL servers utilizing various versions of SQL server.

Spotsylvania, VA

• Responsible for deployment of Dell KACE management and deployment appliances for enterprise wide client imaging, systems patching, systems management, etc.
• Provide valuable information regarding various technologies in preparation for enterprise migration from Novell to Microsoft.
• Responsible for deployment of multiple production servers to include PastPerfect Museum, CSA Accounting Software, Server 2008/SQL 2008.
• Assist in troubleshooting various network issues as escalated or requested from other IT departments.
• Assisted in upgrade of enterprise core router from Cisco 6509 to Cisco 6513.
• Assisted in moving all client systems, printers and miscellaneous IT equipment to new Circuit Court building.

Quantico, VA

• Support approximately 6,000 users in over 1,700 locations nationwide.
• Responsible for the recommendation, testing and deployment of all new software requirements.
• Provided Sr. Management with technical documentation to include test plans, deployment plans and support guides.
• Successfully deployed Server 2008/Exchange 2007 environment.
• Migrated to Windows 2003 Server/Exchange 2003 Server with Blackberry Integration Services, System Center Configuration Manager (SCCM), and System Center Operations Manager (SCOM).
• Successfully deployed Blackberry Enterprise Server 4.1.6 as well as upgrade to Blackberry Enterprise Server 5.0.

Crystal City, Va & Quantico, VA

• Supported roughly 2,000 users in 9 locations nationwide.
• Responsible for creation and management of all user accounts in Active Directory as well as the local document management system, Remedy and Joint Strike Fighter Collaboration web site.
• Responsible for testing and deployment of all non standard software requests.
• Provided installation and support documentation for various software programs
• Administered all server backups locally and remotely using Veritas Backup Exec.
• Successfully deployed PointSec hard drive encryption enterprise wide using SMS.

Crystal City, VA

• Identified and resolved various hardware malfunctions for end users.
• Prepared and deployed new hardware set-ups for end users in a Windows 2000/XP environment.
• Installation and troubleshooting of various DoD software applications to include PES, Crystal Ball and NavFit98.
• Configuration and management of all local users' phones and voicemail boxes using Avaya software.
• Responsible for tracking trouble tickets using Remedy.
• Successfully migrated all end users from Windows 2000 to Windows XP ensuring 100% data migration and user account settings.

Various

• Configured various Cisco routers & switches (2500, 1600, 2900,3550) for Large Theater operations.
• Managed traffic that was routed over IP/X.25 using IP EIGRP, multiplexed over Satellite Links and Point-to-Point Fiber runs.
• Deployed physical infrastructure with fiber optics and CAT V.
• Installed and maintained various MS Windows NT/2000/Exchange5.5/NT Server4.0 and used various troubleshooting methods to ensure connectivity from our remote sites to the Central Operations Location.
• Received Certificate of Commendation for professionalism and technical expertise.
• Responsible for the development and installation of key network components, which could be deployed in a timely fashion for wartime efforts.

Education record

Education record