Event and Functions Sales and operations.

• Service and Staffing - Hiring staff, Inducting and mentoring staff; and making them aware of the service standards required & educating them on Policies & Procedures. Succession planning - identifying top talent; and putting in place development plans. Setting standards by personally providing the highest levels of service to our customers. Rostering all staff within the venues so as to maintain staffing costs within budget. • Compliance - Completing a Liquor and Gaming Hotel Licence… Show more • Service and Staffing - Hiring staff, Inducting and mentoring staff; and making them aware of the service standards required & educating them on Policies & Procedures. Succession planning - identifying top talent; and putting in place development plans. Setting standards by personally providing the highest levels of service to our customers. Rostering all staff within the venues so as to maintain staffing costs within budget. • Compliance - Completing a Liquor and Gaming Hotel Licence Checklist on a monthly basis with any issues identified & immediately addressed. Completing a Liquor and Gaming CBD Precinct Checklist monthly. Completing a Gaming checklist on a weekly basis. Maintaining a compliance folder, which included copies of development consents, liquor licenses, relevant Universal policies, AFSS, and copies of all completed checklists. Maintaining the Hotel’s incident register Completing a WHS self-audit monthly. Maintaining the venues AML program. • Administration - Accurately completing the DTS and sending daily. Sending the completed DTS and wages report with analysis at the end of the week. Publishing the rosters through deputy within budget target weekly. Invoicing through light year.Weekly management meetings, monthly results meetings and presenting monthly results to the group’s directors and executives.Stock Control – Ordering all stock required for the venues and events from approved suppliers. Ensuring that total shrinkage, authorised shrinkage, and unauthorised shrinkage are maintained within targets.• Cash Control – Safe security & safe counting,Till & float management. • Venue Management/Front of House - Maintaining the highest standards of cleanliness, Ensuring music content, volume, temperature, & lighting levels are always appropriate. Maintaining a strong eye for detail.• Event Management – liaising with clients, conducting site visits, preparing event briefs & liaising with all departments involved. Show less

• Service and Staffing - Hiring staff, Inducting and mentoring staff; and making them aware of the service standards required & educating them on Policies & Procedures. Succession planning - identifying top talent; and putting in place development plans. Setting standards by personally providing the highest levels of service to our customers. Rostering all staff within the venues so as to maintain staffing costs within budget. • Compliance - Completing a Liquor and Gaming Hotel Licence… Show more • Service and Staffing - Hiring staff, Inducting and mentoring staff; and making them aware of the service standards required & educating them on Policies & Procedures. Succession planning - identifying top talent; and putting in place development plans. Setting standards by personally providing the highest levels of service to our customers. Rostering all staff within the venues so as to maintain staffing costs within budget. • Compliance - Completing a Liquor and Gaming Hotel Licence Checklist on a monthly basis with any issues identified & immediately addressed. Completing a Liquor and Gaming CBD Precinct Checklist monthly. Completing a Gaming checklist on a weekly basis. Maintaining a compliance folder, which included copies of development consents, liquor licenses, relevant Universal policies, AFSS, and copies of all completed checklists. Maintaining the Hotel’s incident register Completing a WHS self-audit monthly. Maintaining the venues AML program. • Administration - Accurately completing the DTS and sending daily. Sending the completed DTS and wages report with analysis at the end of the week. Publishing the rosters through deputy within budget target weekly. Invoicing through light year.Weekly management meetings, monthly results meetings and presenting monthly results to the group’s directors and executives.Stock Control – Ordering all stock required for the venues and events from approved suppliers. Ensuring that total shrinkage, authorised shrinkage, and unauthorised shrinkage are maintained within targets.• Cash Control – Safe security & safe counting,Till & float management. • Venue Management/Front of House - Maintaining the highest standards of cleanliness, Ensuring music content, volume, temperature, & lighting levels are always appropriate. Maintaining a strong eye for detail.• Event Management – liaising with clients, conducting site visits, preparing event briefs & liaising with all departments involved. Show less

• Assisting with onsite styling of executive rentals at Barangaroo and photo shoots of completed works.• Organising photos and projects for social media.• Administration duties including: collating information for BAS statements & times spent on projects.• Attending industry masterclasses and seminars on Design, Styling, Business in Design and Visual Merchandising.

• Venue Management - overseeing the day to day operations of the venue including adherence to TSC and external governing bodies' policy and procedure – Venue procedures, Service, Atmosphere, Presentation, Security, Reporting and infrastructure.• People - overseeing the hiring, rostering, motivation, cost management, training, service excellence, talent identification and performance management of the whole venue team. Reward and recognition, HR procedures and WHS.• Financial - driving… Show more • Venue Management - overseeing the day to day operations of the venue including adherence to TSC and external governing bodies' policy and procedure – Venue procedures, Service, Atmosphere, Presentation, Security, Reporting and infrastructure.• People - overseeing the hiring, rostering, motivation, cost management, training, service excellence, talent identification and performance management of the whole venue team. Reward and recognition, HR procedures and WHS.• Financial - driving strategy and overseeing all aspects of the financial performance of the business to ensure budget is exceeded. Monthly and Annual Budgets met, Revenue Tracking, Wage Forecasting & reports, P&L Analysis and actions completed monthly, Banking, ATM’s & credit cards, Cash Control.• Legal & Compliance – Personally handle all dealings with Authorities such as Police, Council, Licensing and Governing Bodies. Active participant in Local Accord, Venue compliance with licensing, fire compliance, Council, RSA, Smoking Laws and WHS.• Stock, Supplies & Product Improvement – POS database and recipes up to date, Stock control, Contracted Suppliers, Pricing, Purchasing & Receiving, Storage. Controlled Beverage Shrinkage of no more than 2%, Variance to Theoretical Food GP of no more than 1%. • Events - Meet Event Financial targets, Positive Event Feedback, All event charges rung up in POS correctly. Leads, Planning, Payments, Execution & Feedback. Liaising with Clients, Sales Teams and staff.• Food – Kitchen & Food audit scores over 75%, Time to table metrics met, Menu Changes completed on time with POS, CTB and tasting notes updated. Planning, Service, Equipment, Food Safety Program Adhered to.• Coordinated 7 Management staff, oversaw 100 FOH & Kitchen staff and up to 3 Security staff. Show less

Staffing Coordinator:Managing the Coordination of over 600 casual & volunteer staff for a festival event. Including:• using the Rosterfy staffing program to build events and roster staff for all roles.• All communication through text/email messages – Role information, times & dates, what information is required, coordinating & maintaining records (tax file, superannuation, visa information and RSA)• maintaining correct shift information on the day & forwarding correct… Show more Staffing Coordinator:Managing the Coordination of over 600 casual & volunteer staff for a festival event. Including:• using the Rosterfy staffing program to build events and roster staff for all roles.• All communication through text/email messages – Role information, times & dates, what information is required, coordinating & maintaining records (tax file, superannuation, visa information and RSA)• maintaining correct shift information on the day & forwarding correct information to payroll.• Monitoring 3 email addresses.• Managing staff sign in and out on the day of the event.• Managing area managers briefing, including radio use, emergency protocol & staff rosters. • Reallocating of staff from quiet areas to busy areas & signing off staff as per required. Closing down areas as per required. Bar Manager:• Set up, management & running of bars at festivals. Which includes: product placement & management, staff briefing & functionality of high volume & fast pace bar areas• Management & briefing of a Bar Supervisor, Cash Manager & up to 100 staff for each bar. Ensuring they get allocated breaks & are educated in their duties and responsibilities for each event.• Management of licensing & Responsible Service of Alcohol for allocated bar. • Pack down of bars after each event.Cash Manager & Greenroom runner :• Responsibility for the coordination of large floats for each bar at festivals. (8 bars and up to 60 tills)• Delivering with security & maintaining cash levels for each bar during each festival • Counting of floats with allocated staff member for each till, change management & raking for up to 40 tills per allocated bar for each event.• Briefing each till operator in how to use each POS & eftpos machine. Fixing mistakes & troubleshooting on the fly.Bar Consultant:• Being a consultant on licensing & functional aspects for bars at Fuzzy Festival events. • Producing equipment & systems to assist in the high volume, fast pace bar environments. Show less

Oversee all aspects of Event & Front of House (FOH) Management at the Eternity Playhouse, including Box Office, bar operations, restaurant management & Venue Operations, also overseeing Darlinghurst Theatre Company’s (DTC) licensed caterers who provide catering for the restaurant & Events. Be on call for Event Manager & FOH Manager’s department staff in the event of an urgent matter or emergency.• Manage, devise & implement business development strategies & initiatives to improve operations… Show more Oversee all aspects of Event & Front of House (FOH) Management at the Eternity Playhouse, including Box Office, bar operations, restaurant management & Venue Operations, also overseeing Darlinghurst Theatre Company’s (DTC) licensed caterers who provide catering for the restaurant & Events. Be on call for Event Manager & FOH Manager’s department staff in the event of an urgent matter or emergency.• Manage, devise & implement business development strategies & initiatives to improve operations & profitability of Event & Bar/Restaurant/FOH .• Development of templates & procedures in all departments (I.e. Fees & charges, Venue Hire Requirements form, Hire Agreement, Function Beverage list, Quote/estimate of costs, Induction Documents, Equipment & Furniture database, FOH WHS and emergency rules & procedures, payment timeline table, stocktakes).• Event management from initial enquiry, site visits, establishing & refining briefs, liaison between client & internal/external stakeholders, quoting, Managing the event, processing after event charges & closing settlement.• Event styling for internal/external events. Presentation & cleanliness of the venue at all times• Scheduling, programming & maintenance of the OBEE restaurant booking system & IDEALPOS Point of Sale program for the bar & restaurant. Training staff in their use. Scheduling of Air conditioning through computer system for every show & event in the venue.• Cash Handling, reconciliation & banking.• Data Analytics - Maintaining financial records & stocktakes for Events, bar & restaurant. Prepare Daily reports.• Venue Operations - Report & follow through on any malfunctions, repairs or safety concerns within the venue. • Management & implementation of Emergency control, organisation & procedures. Coordinate & run training & practice sessions with all staff in the implementation of procedures• Recruitment, training, rostering & management of FOH staff• Ensuring all Liquor license obligations are being met Show less

• Supervised front of house operations and event management for all theatre shows and other events held in the venue to ensure they were properly coordinated.• Managed and conducted trainings to volunteer ushers consisting of up to 35 members, coordinated rosters to ensure the smooth run upon performing their delegated tasks.• Managed all volunteers and ensure specific information regarding events, performances or functions is communicated effectively to the team. • Ensured all… Show more • Supervised front of house operations and event management for all theatre shows and other events held in the venue to ensure they were properly coordinated.• Managed and conducted trainings to volunteer ushers consisting of up to 35 members, coordinated rosters to ensure the smooth run upon performing their delegated tasks.• Managed all volunteers and ensure specific information regarding events, performances or functions is communicated effectively to the team. • Ensured all areas of the venue were clean and highly presentable to establish a pleasant ambience and increase patronage. • Assisted in the coordination of events including set up, decoration, catering and clean up to ensure all activities were properly arranged. • Provided patrons and venue visitors with information and assistance, including safety assurance for customer service and experience. • Ensured all events operate smoothly and efficiently and in accordance with the company’s Occupational, Health & Safety policy and Environmental procedures. • Acted responsibly and accordingly to procedures in responding to emergency situations such as building evacuations, first aid incidents or disturbances; if necessary, acted as Fire Warden in the event of an evacuation.• Dealt with any unforeseen circumstances as they arose, making and carrying out appropriate and effective decisions on behalf of management, following through with appropriate consultation and communication with other staff as necessary.• Ensured adherence to relevant legal, health and safety regulations and guidelines to prevent legal accountability. Show less

Concerned about my duties to manage the bar and handle its operation, I managed the business aspects of the bar such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals; conducted hiring employees and training staff to provide excellent service to patrons; created effective schedules and quickly resolved conflicts to ensure a well-staffed bar during peak hours; coordinated with staff for daily… Show more Concerned about my duties to manage the bar and handle its operation, I managed the business aspects of the bar such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals; conducted hiring employees and training staff to provide excellent service to patrons; created effective schedules and quickly resolved conflicts to ensure a well-staffed bar during peak hours; coordinated with staff for daily specials review, changes, service specifications and policy implementations; and, sincerely addressed concerns from customers to promote quality customer service. During an unexpected conflict, I immediately diffused tense situations between patrons or staff members to prevent possible safety or legal issues. I also set and enforced quality and safety controls to maintain order and good customer service. Fully aware of the importance of safety and harmony within the vicinity, I worked with diverse personalities both on the staff and patrons and maintained harmony to establish fun and safe atmosphere. I obtained my Security License while working here.Furthermore, I ensured licenses were updated and in line with current legislation for compliance. Show less

• Maintained all hotel equipment such as beer systems, austar, computers, drainage, dishwashers, fridges, and others to ensure proper functioning.• Monitored stock level and kept track of inventory and forwarded orders to vendors for consumption and customer demands.• Managed staff by organising wages, rosters, completing weekly timesheets and training of new staff. • Constructed financial summaries on a regular basis for financial reports and reconciliation of finances to be… Show more • Maintained all hotel equipment such as beer systems, austar, computers, drainage, dishwashers, fridges, and others to ensure proper functioning.• Monitored stock level and kept track of inventory and forwarded orders to vendors for consumption and customer demands.• Managed staff by organising wages, rosters, completing weekly timesheets and training of new staff. • Constructed financial summaries on a regular basis for financial reports and reconciliation of finances to be forwarded to the higher management for reference and review.• Managed the business aspects of the bar such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. • Coordinated with staff for daily specials review, changes, service specifications and policy implementations. • Created effective schedules and quickly resolved conflicts to ensure a well-staffed bar during peak hours. • Complied with Health and Safety and Food Hygiene requirements to prevent any safety and legal issues.• Daily and Weekly Poker machine reconciliation and balancing, weekly meter reads and hopper weights. Monthly meter reads• Daily TAB balancing, weekly TAB settlements and tri-monthly orders. Show less