Bec S. Email & Phone Number

Redmond, Washington, US

• Designed and executed readiness initiatives viewed by hundreds of engineers globally to improve team knowledge and abilities.
• Mentored new Technical Support Engineers which promoted a supportive and learning-oriented atmosphere that encourages innovation
• Ensured high standards in service delivery by performing quality assurance checks, consistently meeting OKRs and KPIs for over six months in FY24.
• Coordinated a global project aimed at enhancing customer satisfaction and reducing resolution times. This led to a 16% increase in global customer satisfaction metrics.
• Implemented a data-driven approach to identify and resolve customer challenges by processing 1M+ data points weekly; employed Excel and Power BI to streamline data visualization and facilitate informed decision-making.
• Resolved over 4000+ billing and subscription support requests for Azure Premier, Professional, Enterprise Agreement (EA), and Cloud Solution Provider (CSP) clients.

Stanford, CA, US

As a peer advisor, I held weekly office hours to support students interested in or within the major. This role was pivotal in representing and growing the program. I had a truly wonderful time working with the STS faculty, staff, and my fellow peer advisors. We helped with event planning, promotion, major declaration, and more.From the STS website:The STS.

At QSR I created campus-wide surveys to measure perceptions of the space. I present my findings at weekly meetings and work to form group discussions with respondents to learn more about their needs.

Stanford, CA, US

In summer 2018 I started my own independent research project with my colleague Danaë Metaxa-Kakavouli. I am quantifying a known source of media bias related to race and crime.

At DGEN I am responsible for collecting and visualizing user feedback data. I also make updates to the website and have created training videos for various topics.

I aided Dr. James Landay and the Stanford Psychology Department in the creation of an Apple Watch application that reads and records patient health data and securely displays the data on a website using a Firebase database. We explored how mindset affects physical health.