Beca Bailey Email & Phone Number

Reading, England, United Kingdom

Content Development:• Assume project ownership in providing comprehensive language adaptations across various assets• Build relationships and consensus across the organisation to create and implement the appropriate localisation/translation deliverables• Perform required language adaptations and content creation for sales assets• Work with stakeholders such as Sales Management, Solution Consultants, Marketing, Product Owners and Development teams to generate required content to distribute and internally advertise demo assets primarily in English• Keep lines of communication open with all stakeholders and adjust tactics as necessary to succeed Project Leadership:• Manage localisation projects from beginning to end, working closely with internal partners and external vendors• Anticipate error-prone processes or product features and suggest solutions to address these challenges• Proactively identify and execute continuous improvement projects that enhance linguistic quality and reduce cycle time• Eliminate team productivity blockers• Collaborate with other content creation teams (e.g. curriculum development, technical documentation) to ensure content consistency, eliminate overlap, and provide a coherent user experienceTechnology Leadership:• Develop hands-on technical expertise with product functionality and architecture in one or more product areas• Actively enhance current skills, learn new skills, and lead others in their learning• Gain a strong knowledge of the Pega products, including design and implementation, to ensure high quality, accurate localisation• Provide feedback on bugs and user experience to improve the overall user experience• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the overall localisation group. Lead process improvements to successful implementation

London, United Kingdom

Managing content using CMS for multiple UK sites, I both create new content for existing websites and create content for entirely new microsites. I created individual content guidelines and tone of voice documents for new employees for each brand as well as following these myself. I use my copywriting and copy editing skills to inject SEO friendly phrasing within product information and to update keywords based on new analytics data. I create marketing materials including on-site banners, emails, hub pages and video content briefs as well as writing blog posts in long, short and GIF form I manage the UK social media channels, posting, engaging with our audiences and answering inquiries and messages. Through this I also build influencer relationships and am their main point of contact. I take an active role in ongoing support and system improvements, utilising data to inform decision making and prioritise tasks, I assist in the planning and am responsible for the implementations of large scale projects such as restructuring and modernising the website taxonomy.I have the ability to stay calm under pressure and to communicate effectively on all levels. I have scheduled and met with designers to gather in-depth information, as well as liaising with key stakeholders, up to and including the company founders.Through promotion within this role I also display great team leadership, as well as undertaking training, progression and recruitment (both over the phone and face to face) with applicants for English speaking roles as well as remotely with external translators. I deal with workload distribution among the team including ensuring all UK changed are rolled out to the international sites when necessary, arranging translations of marketing materials and quality checking and approving new content.

London, United Kingdom

I dealt with workload distribution as well as quality checking and approving all new content. Staying calm and organised under pressure I displayed optimal time management skills for both myself and my team, alongside managing their training and performance, offering support where necessary. I managed the attendance, timesheets and holiday planning, and assisted in the recruitment and interviewing process.I uploaded media, monitored and maintained content using both the CMS platform directly and via an FTP client; creating and managing content production.Managing temporary staff, I created and maintained a site-wide data improvement project, overseeing work distribution and quality control.I created unique product information for new products and improved existing content bringing it up to company standard, following in-house style guidelines and tone of voice. I injected SEO friendly phrasing within the copy, checked all imagery was suitable for both website and promotional use, and made sure any relevant documents are linked. I ensured all feedback/amendment requests were responded to, and all issues dealt with accurately and in a timely manner.I optimised data models, updating and amending where necessary to provide the best customer experience, and chose and set up on-site filters. Utilising data to inform decision making and prioritise tasks, I also restructured and modernised the website taxonomy to suit the product ranges and to create the best customer journey possible.Liaising with key stakeholders, I built interdepartmental relationships within the company, as well as meeting with external suppliers, organising and attending training. I represented my team in meetings regarding range review planning with buyers and merchandisers, and ensured product understanding with web traders and marketing teams. I took an active role in ongoing working groups, as well as assisting the Digital Operations Team with troubleshooting and problem solving.

Doncaster, United Kingdom

Prior to moving to head office, I worked in the store in Doncaster Maplin store, as both a Sales Assistant, and as Acting Team Leader. There I ensured the sales floor was well stocked, front faced and clean. I worked on the tills, including; EPOS, cash handling, PDQ machine, processing sales, refunds and discounts. I reached, surpassed and maintained targets above company standard, and monitored those of the team. Always presentable and approachable, I gained and retained a high level of knowledge on a variety of products and services so that I could upsell, cross sell and promote parent and child add-ons. I used visual merchandising techniques to build shop bays from a plan and with improvisation, considering sales figures and visual merchandising, with own initiative. I was responsible for the store social media account, key holder responsibilities including opening and closing the store and completion of morning/evening paperwork and cashing up tills and safe.

Doncaster, United Kingdom

I worked predominantly on the reception and front office at Travelodge, but also offered assistance with all other departments within the hotel. I gained a lot of experience lone-working, and as a result I became extremely proficient at time-management and prioritising my tasks.

Rotherham

Within the Department for Work and Pensions I provided inbound customer support regarding State Pension and benefits enquiries. I had to adhere to strict DPA, and governmental security procedures, and collate customer data using specific questioning skills. I worked towards and exceeded daily performance targets, and used a combination of telephony, email and internal systems to liaise with all other departments. I also handled complaints and irate situations. While at the DWP I also offered support on the JobCentre Plus lines, and on the Warm Home Discount Scheme and Winter Fuel campaign. This meant that I learned new skills, systems and benefit structures very quickly, and became very adaptable and efficient.

Doncaster, United Kingdom

With Homecare4U I worked in domiciliary care. I gained a lot of experience adhering to extremely strict confidentiality rules while providing personal, emotional and domestic care to the elderly and disabled, and in some cases palliative care. Within this role I dealt with extremely difficult circumstances whilst maintaining a standard of professionalism through these testing situations. I ensured that nothing was more important than the task at hand, which I completed within very strict, tight time deadlines. I kept all paperwork in order at all times for numerous clients and files and ensuring that service users were always left with a good impression of both myself and the company.

Doncaster, United Kingdom

My role with Oracle Training Consultants consisted of both front of house receptionist duties; taking payments, booking appointments, answering telephone calls, and where necessary transferring them, combined with back office administration tasks; registering new learners on the system, booking their exams, making up their study files, applying for certificates and qualifications.

York, United Kingdom

Listening to CDs from unsigned artists with a view to writing short blurbs and reviews for the weekly column. I managed the writing to short blocks of approximately 200 words per review, editing where necessary, producing on average two to four reviews each week to strict deadlines. This role required comprehension of the music industry and constant research of its ever-changing nature.

Education record

Education record