Rebeca Corona Email & Phone Number

Orlando, FL

• Universal Dockside Inn and Suites
• Welcomes over 25 guests per day in a friendly, professional, and efficient manner while assigning rooms which satisfy special requests.
• Adhere to the hotel cashiering and credit polices during the billing process such as saving a valid credit card on file in case we need to satisfy any outstanding balance guest occur during their stay.
• Notifies appropriate individuals and departments of any conflicts that arise or any emergencies in the hotel.
• Train new Front Desk Agents in a timely manner to ensure they meet the hotel standards while checking in guests' and follows the proper policies and procedures to resolve guest complaints.

Orlando, Florida, United States

• Created a safe, comfy dining experience by following the proper cleaning procedures to eliminate any food borne illness and exposure to Covid19
• Ensured guests' day runs smoothly by providing any questions and voluntary any information that will be helpful
• Served the food quickly with a smile while actively listening to guests as talking about their day in the park

Orlando, Florida Area

• Adhered to food safety polices and procedures to provide the highest quality food in order to prevent food born illnesses.
• Delivered exceptional customer service to over 500 guests in the park by answering their questions with knowledge of the dishes, flavors, and when necessary direct guest to allergy friendly menu.
• Multi-tasked in the dining area by following proper sanitation polices, ensured utensils were fully stocked, and catered to guest needs by taking immediate action to fix any problems.

Orlando, Florida Area

• Communicated with the the rest of the cross-functional team about the status and updates of the relevant documents that were important to the completion of the project.s
• Assisted my trainer with the evaluation of 2-3 Projects by creating Integrated Master Schedules to verify the team met the milestones required in the contracts and to identify any critical paths that might stall the.
• Helped the team with any other tasks such as editing PowerPoint presentations, and the management of meetings on Outlook.

Orlando, Florida Area

• Recruited utilizing source platforms to identify potential candidates, interviewed the pool to determine their fit within the company, and trained the interns on the job to ensure their actions were in line with the.
• Created job descriptions that stated the Knowledge, Skills, and Abilities (KSAs) required to clarify the duties, responsibilities, and performance expectations of the roles.
• Eliminated potential conflicts through communicating the company's policies and procedures to the new hires.

Oviedo, FL

• Developed ongoing customer relationships through providing quick solutions in the key areas of technology, copy and print, furniture and general business supplies.
• Directed clients to the proper sales expert in the key areas to ensure they received the best customer service.
• Assisted customers at checkout with any last needs, and informed them about promotions and sales that would best benefit them.

Fresno, California Area

• Upheld the proper food handling, safety, and sanitation standards during food preparation and portion control while fulfilling guest orders in an accurate and timely manner.
• Answered customer questions through extensive knowledge of the dish flavors, taste, and ingredients. Initiated interpersonal relationships with guests resulting in their return.
• Followed proper sanitation procedures while maintain the dining area, kitchen and restroom in order to prevent any illnesses.

Bachelor'S Degree, Business Administration And Management, General, 3.73

Activities and Societies: Young Investors Club UCF, Member Society of Human Resources UCF, Member Fall 2018 Graduate

Associate’S Degree, Business Adminstration, 3.86 Gpa

Activities and Societies: Fresno City College Political Club, Member Fall 2013- Fall 2015 Student Volunteer- Vidak for Senate Committee.