Rebecca Pavouris Email & Phone Number

Brisbane, QLD, AU

Sydney, NSW, AU

Sydney, NSW, AU

San Antonio, Texas, US

Building and managing a Network Security Support team in Sydney. Providing strategic leadership and direction for the delivery of support to customers.

San Jose, CA, US

• Develop models & processes to enable data driven discussions that help improve decision making capabilities both regionally and globally.
• Led and influence stakeholders to implement these models locally and globally.
• Provide incubation improvement opportunities to regional stakeholders.
• Collaborate with technical and non-technical teams globally to enhance operational efficiency and effectiveness.

San Jose, CA, US

• Management of incubation teams in Sydney and India, focused on troubleshooting the latest in Video broadcasting & streaming solutions for Broadcasters & Service Providers, including escalations, planning and alignment.
• Management & development of metrics and measurements to track support progress and customer satisfaction.
• Led and drove changes through adoption and implementation process improvements in documentation process to the teams
• Identify and drive the support of incubation and development of optimal processes to support new and emerging technologies and acquisitions
• Oversight of day to day operations including up skilling of team and roadmap for capability creation and technology transitions
• Motivate and empower highly talented technical engineers to think critically about situations that arise and empower them to overcome challenges that are presented to them

San Jose, CA, US

• Performance of initial evaluation of new cutting edge Wireless and Security solutions and Enhancements, assessing their application and impact on operational capability.
• Provide technical representation and consultative services (including knowledge transfer), as the subject matter expert for Cisco Security technologies to customer.
• Collaborate with both companies’ technical and commercial stakeholders to deliver to their expectations.

Melbourne, Victoria, AU

• Subcontracted through Dimension Data
• Built a new delivery team of network and security resources including team leaders and their engineers to meet business expectations over a multitude of projects (100+).
• Manage the day to day operations of the team including technical and non-technical escalations. This included meeting and exceeding the business obligations, with respect to all Service Level Agreements whilst staying.
• Manage and drive all changes through adoption and implementation of ITIL processes and procedures
• Collaborate with ANZ stakeholders (including multiple vendors and partners) to ensure the required services continue to support their business needs.

Bryanston, Johannesburg, ZA

• Subject matter expert in network and security technologies providing professional services (including technical and administrative escalations, design and implementation).
• Trusted advisor to customers, providing recommendations for new services and/or changes to existing services, which could benefit the business in achieving their overall objectives.
• Operational expertise and escalation point for onsite assistance to customers
• Help build and mentor key talent and enhanced the graduate program

Bryanston, Johannesburg, ZA

• Managed Services
• Provide remote technical security support, troubleshooting and root cause analysis relating to clients’ application, product and security incidents.
• Manage, own and co-ordinate technical resolution of faults remotely.
• Proactive, constant and clear communication on the status of fault resolution between clients.

Box Hill, Vic, AU

Instructed students in network administration (CCNA) in my spare time over the weekends

• Instruct trainees as Network and System administrators
• Configuration, implementation and monitoring of IT systems and networks.
• Development and enhanced curriculum for trainees.
• Management of trainees, 15 trainees every six months

• Management of team consisting of five members.
• Configuration, implementation and monitoring of IT systems and networks
• Administrator of user accounts and groups.
• Providing help desk support.
• Provided day to day Network/System administrator tasks

Master Of Business Administration (M.B.A.)

Master, Networking And Systems Administration

Education record