Serving as an outdoor professional to provide custom and detailed recommendations on gear and technical performance to match customers with safe, functional and ideal outdoor setups across backcountry skiing, cycling, and packrafting adventures.- Interact with customers via live chat to give personalized product advice- Write gear recommendations for varying backgrounds and skill levels to help guide individuals toward the right product- Contribute to the Outdoorly Expert Advisory Committee by providing feedback about the app and user experience, suggesting new features, and reporting bugs- Provide thorough technical knowledge of a wide range of outdoor gear

Ensure all marketing agency campaigns and projects are on-brand and on-strategy with active communication on behalf of clients, with the internal production teams and monitors all project financial metrics.- Managed project architecture and estimate structures for 4 national, non-profit organization partners.- Managed business scorecards and provided strategic direction for ROI, fundraising, analysis and benchmarking- Designed campaign briefs, SOWs, FY proformas and marketing impact calendars.- Owned creative and results decks presentations for monthly results reviews and budget re-projections.- Facilitated campaign planning and kick-off meetings for production, creative and project management teams.- Built and organized resource tracking documents to manage all data/photos/content for marketing campaigns.- Proficient in CRM software, Google suite, Workamajig, and ad insights platforms

Business Lead for all aspects of the property management, booking, off-grid system operations and social media for this incredible back country hut located at 11,200 feet on Red Mountain Pass. Curated adventure experiences for the outdoor enthusiast alongside a team of talented chefs/hut keepers, and guide services to provide world-class access to the San Juan Mountains via this beautiful, modern-rustic alpine hut!- Created a culture focused on an elevated guest experience, safety, and comfort, while supporting the conservation efforts, maintenance, and system requirements of the Hut- Set and implemented GPX tracks for customers to support navigating to the hut and skin tracks within Porphyry Basin to safely ski- Identified, trained, managed, scheduled, and supported the work of hut keeper staff including payroll - Oversight of property management to monitor solar, water, and propane systems. Full working knowledge of off-grid systems - Facilitated all guest bookings, invoicing, credits, gift certificates and customer support- Managed all hut inventory from supplies to food service. Built relationships with local suppliers to maintain high quality standard of products with local vendors and created wholesale accounts.- Managed business website, newsletter and social media; proficient in WordPress, Mail Chimp, Zelle, Quick Books and Google business platforms. - Project management: merchandise and branding, training manual development, system integration, social media communications, established an online waiver system/database and event planning

Managing business operations from bookings, route details, navigation support, and accomplishing a variety of roles to move business, customer service and a healthy environment forward. Weekly oversight of the maintenance and upkeep of 16 huts that specialize in hiking, mountain biking and backcountry ski adventures. - Facilitating reservations and customer service calls including payments and scheduling- Handling unexpected logistics that include evacuations, ordering bike parts, shuttle service, helping lost clients, etc. - Created GPX tracks for multiple routes (beginner to advanced & county roads/single track options based on athlete ability) and navigation to huts. This included staff driving routes for restocking biking huts- Strong communication skills, high attention to detail and the ability to multi-task in a fast-paced environment- Social media and business website/system integration proficiency - Knowledge and ability to navigate in remote areas by foot, bike, AT setup or 4x4 vehicles- Purchasing and managing inventory. Overall organization for maximum workflow- New employee onboarding and oversight including scheduling and office / in-field hut training- Deep passion for curating outdoor and adventure experiences. Identifying how to facilitate or arrange meaningful activities for customers that are restorative and healing has proven to be rewarding work

Facilitated education and immersive experience of more than 200 supporters, employees and donors, annually. Trained and certified trip leaders in child protection, leadership and cross-cultural intelligence. Supervised design, creation, and coordination of over 100 complex, field exposure trips/treks. Responsibilities:- Oversaw annual trip budgets contributing to $750K-1M in revenue- Spearheaded and owned CauseTreks trip product- Supervised Donor Drive platform for fundraising element of CauseTreks responsible for raising 60K-100K annually for CIV, CDC start-up, YDS and WaSH Sector Funds.- Led Donor Trip Redesign Project to plot journey mapping for supporter experience, utilizing subsequent road map to improve strategic direction on process and communications.- Constructed qualitative research methodology for Market Research, collating research findings for 179 interviews into detailed and actionable documentation.- Managed strategic direction of qualitative survey results into 5 business objectives, improving BAU for future trips, and identifying local and partnered solutions for experience improvements on end-to-end process.- Identified grant proposals and presented opportunities to customers that increased acquisition of new giving and retention rate growth by 20% annually- Created quarterly, marketing and promotional content, advertising trips on compassion.com- Received a 99% approval rating each year for guided trip/trek experiences.- Facilitated team building, education, briefings, security, problem resolution, attention to medical needs and crisis response on over 75 trip experiences.- Maintained cross-functional and on-going relationships with Finance, Travel, Market Research, Global Program, Field Staff, Security, Risk Management and Legal.- Proficient in CRM Tools, Salesforce, Donor Management, DonorDrive, CVENT, and MS Office Suite

Managed campaign development, creative designs, and ad tracking for over 200 projects. Developed dozens of engaging print, direct mail, banners/display, video, web, interactive and digital ads. Devised quarterly, strategic advertising plans for each customers' marketing needs and acquisition goals.Responsibilities:- Collaborated weekly with creative and production, ensuring client strategy and on-time / on-budget delivery.- Provided bi-weekly and individualized customer service, maintaining longevity of client relationships.- Led weekly and daily creative team meetings, sharing ideas, and bringing active projects to completion.- Consulted monthly with clients, maintaining branding image and messaging standards

Collaborated with teammates to perform skilled and detailed administrative work directly advancing operations and objectivesResponsibilities:• Delivered a full suite of highly skilled support functions including scheduling, invoicing, project support,traffic management system support, and team-building activities• Managed supplies/inventory, catering services, AV support in meetings, note-taking, creating agendasand follow-up action item distribution for a 20-member team• Controlled expense reporting for team member business and overseas trips• Arranged domestic travel logistics for 3 team managers and director

Acted as a representative for the Salem Radio Network at events across Southern California. Shared content, materials and the products and services offered by SRN at various events. Reported on new business opportunities and levels of engagement from event participants and new customersResponsibilities:- Attended events to represent SRN and boost company awareness- Set up displays and promotional materials at events- Created buzz and excitement to identify new customers to enjoy SRN products and services- Traveled throughout CA to promote SRN at award shows, movie premiers, festivals, concerts, fairs and trade shows- Reported on tangible results and potential outcomes post event