Becca Chen

Becca Chen Email and Phone Number

Guest Relations Supervisor
Becca Chen's Location
Guangzhou, Guangdong, China, China
About Becca Chen

1.Familiar with the knowledge of daily operation of front desk and hotel system,able to deal with guest complaints and accident;willing to challenge in work,have good team leadership spirit and executive ability2.Warm and cheerful,easy to get along with,strong sense of team honor.

Becca Chen's Current Company Details

Guest Relations Supervisor
Becca Chen Work Experience Details
  • Rosewood Guangzhou
    Guest Relations Supervisor(Residences)
    Rosewood Guangzhou May 2021 - Sep 2021
    中国 广东省 广州
    1.Arrange daily work according operation and occupancy;report the information of keygroups and guests to manager2.Be familiar with room sales policy,sell rooms and strive for best revenue3.Assign daily work to staff,check and deal with the errors of front desk agent,and deal with guests complaints4.Responsible for the account processing and docking of long stay guests,timely issue billing and follow up the unsettled rooms every month,to ensure hotel revenue5.Responsiblefordepartmentattendancemanagement,checkmonthly attendance of statistics
  • Rosewood Guangzhou
    Front Desk Agent(Pre-Opening)
    Rosewood Guangzhou Jul 2019 - Apr 2021
    中国 广东省 广州
    1.Participate in hotel pre-opening and trial opening,provide support for smooth opening;2.Fast C/I and C/O proceduresskilled,enthusiastic service guest;3.Follow arrival 、in house and departure guest’s needs,solve guestproblems,such as room requirements,billing invoice issued.
  • The Ritz-Carlton,Guangzhou
    Residences Receptionist
    The Ritz-Carlton,Guangzhou Jun 2018 - Jun 2019
    中国 广东省 广州
    1.Check in and check out for residents,build good relationship with guests by daily customer communication and monthly event2.Solve daily problems for guests, handle guest complaints and follow up

Becca Chen Education Details

Frequently Asked Questions about Becca Chen

What is Becca Chen's role at the current company?

Becca Chen's current role is Guest Relations Supervisor.

What schools did Becca Chen attend?

Becca Chen attended Guangdong Industry Technical College.

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