1.Arrange daily work according operation and occupancy;report the information of keygroups and guests to manager2.Be familiar with room sales policy,sell rooms and strive for best revenue3.Assign daily work to staff,check and deal with the errors of front desk agent,and deal with guests complaints4.Responsible for the account processing and docking of long stay guests,timely issue billing and follow up the unsettled rooms every month,to ensure hotel revenue5.Responsiblefordepartmentattendancemanagement,checkmonthly attendance of statistics

1.Participate in hotel pre-opening and trial opening,provide support for smooth opening;2.Fast C/I and C/O proceduresskilled,enthusiastic service guest;3.Follow arrival 、in house and departure guest’s needs,solve guestproblems,such as room requirements,billing invoice issued.

1.Check in and check out for residents，build good relationship with guests by daily customer communication and monthly event2.Solve daily problems for guests, handle guest complaints and follow up