Becca Fox is a Project Manager at Jack Henry.
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Project ManagerJack HenryElizabethtown, Ky, Us -
Audit And Compliance Analyst, Adv; Fraud Monitoring; Payment/Customer Support RepresentativeJack Henry & Associates Oct 2010 - PresentResponsibilities from these positions: • Engaged directly with customers via phone/digital channels, assisting with complex accounts and billing inquiries• Managed/streamlined customer accounts, assisted with creating new ones and ensuring accuracy of information• Explained products/services to prospective/current customers• Processed all transaction requests promptly and accurately• Demonstrated conflict resolution skills by effectively diffusing challenging customer situations, while remaining calm• Documented and resolved detailed interactions, inquiries, and ensuring comprehensive records of actions taken• Directed unresolved issues to appropriate resources, facilitating timely resolution to ensure customer satisfaction• Conducted thorough research and evaluation of information related to inquiries, complaints, and payment issues until reaching a resolution• Comply with sense of urgency situations, and stay on task, while performing high volume workloads• Developed and delivered training programs for new hires using custom PowerPoint presentations• Identified and recommended updates to processes and systems for improved efficiency/compliance• Led and managed various audits/projects across multiple business units, ensuring adherence to internal/external standards for compliance• Maintained comprehensive Audit and Compliance documentation • Monitored/researched accounts for Fraudulent activity• Managed/maintained certification processes/projects for multiple business units• Organized and facilitated meetings, enhancing team collaboration, and communication
Becca Fox Education Details
Frequently Asked Questions about Becca Fox
What company does Becca Fox work for?
Becca Fox works for Jack Henry
What is Becca Fox's role at the current company?
Becca Fox's current role is Project Manager.
What schools did Becca Fox attend?
Becca Fox attended Elizabethtown Community And Technical College.
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