Becca Hipes Email & Phone Number

Sanford, Fl, Us

Lake Mary, Florida, United States

Help oversee all aspects of lending activity including underwriting, loan processing, loan closing, and loan servicing.• Responsible for compliance, quality, Regional Vice President support, and excellent customer service. • Further develop core software utilization and documentation.• Manage all technical aspects of the loan department and future endeavors. • Provide leadership support and expertise in other departments including but not limited to Stewardship Services and IT/Operations.

Lake Mary, Florida, United States

• Managed proposal process from start to finish, ensuring tight deadlines are met.• Developed, implemented, and monitored proposal and content management best practices to optimize efficiency in proposal operations.• Tracked and reported on metrics to measure the health and success of proposal operations; created ad hoc reports and dashboard from scratch.• Assisted with the successful operation of RFPIO (proposal software), deployed to over 400 users.• Served as liaison between the Proposal Management Center of Excellence and key Subject Matter Expert teams (Legal, Finance, Due Diligence, Partner) for content creation. • Contributed to content management and review activities of over 30,000 content records.

Lake Mary, Florida, United States

• Supervised the closing, servicing, and renewal process of a $500MM loan portfolio.• Provided continual education, coaching, and support to empower and encourage direct reports.• Created efficient operational procedures; drafted and maintained all training material.• Navigated personnel matters such as hiring, scheduling, and performance reviews.• Performed independent research and consulted with experts to make informed decisions regarding due diligence requirements and loan document preparation.• Cultivated expertise in all banking, document retention, and document preparation software.• Worked closely with VP of Operations to resolve all technology-related issues; coordinated pertinent software implementations.• Ensured the accuracy of all loan documentation and banking software entries.• Assisted SVP of Lending with credit analysis and loan underwriting.

Lake Mary, Florida, United States

Winter Springs, Florida, United States

• Efficiently directed daily operations of the Utility Billing Department and city's call center.• Assisted in the hiring and training of a growing team of Customer Service Representatives.• Supervised all payment processing, record management, and bill adjustments.• Engaged with citizens to facilitate their needs across multiple departments.

Abilene, Texas

• Coached and developed a high performing team to routinely exceed sales goals.• Expertly managed and resolved all customer and employee relation issues.• Analyzed business metrics and applied them to sales floor visual merchandising.• Utilized superior organizational skills to ensure back office and stock room operated efficiently.