I manage key accounts within the Leisure Team and with a large and varied portfolio of customers. I negotiate deals to ensure maximum ROI, manage close relationships with individual customers and partner airlines. I also develop relationships with different departments within BA and Iberia, delivering feedback and market intelligence to maximise sales. Highlights from my role include:• Successfully delivered strong revenue, with positive year on year growth across portfolio • Manage and mentor team member, including coaching and development • During pandemic, stepped in and successfully managed accounts for furloughed colleagues in very different areas to usual activity, including cruise and groups

I was responsible for managing all airline account relationships, negotiating air fares, groups, incentives and familiarisation trips, always to the company’s best advantage. I also disseminated all product information to the sales teams, providing training where applicable, and attended regular networking and airline industry events to further develop relationships with key contacts.I managed a team of 5, devising team work schedule to oversee and maintain regular contact with all airline Account Managers.Product Assistant Journey Latin America 1998 – 2004Hammersmith, London Reporting directly to the Product Manager, I was responsible for fare information distribution within the company. I also ensured the timely loading of all fares with 100% accuracy and handled and resolved all sales staff queries.I also project managed the conversion from paper fares to a fully digital system.Sales Team LeaderJourney Latin America 1995 – 1998Hammersmith, London In this role I managed a team of sales staff, setting team targets, incentives and objectives, and was responsible for new staff induction and training as well as refresher training, when applicable, for the rest of the team. I also met my own sales targets, maintaining my position as one of the top sellers within the company. Alongside this, I managed a team of 8 – 10 sales staff.Travel ConsultantJourney Latin America 1993 – 1995Hammersmith, LondonI sold flights via telephone and face-to-face to achieve sales targets and dealt effectively with any queries relating to air travel.