Director Of Operations
London, United Kingdom
I was 2ic for BDO’s disruptor group, Business Services and Accounting (BS&A), and co-founder of their SME offering BDODrive. I worked with the Head of Stream (Partner) to drive strategic development and digital transformation in the UK as well as coordinating a number of global initiatives to enhance cooperation and build international offering. I sat on the stream’s executive board. Key achievements include: ☛Delivered a national stream to provide a comprehensive offering of compliance, outsourcing and advisory services for SMEs. ☛Embedded a culture of digital innovation where everyone is empowered to think differently about how they deliver their work to clients. ☛Moved the stream from on premise systems to develop a cloud accounting offering. ☛Managed the scoping, configuration and implementation of a CRM and workflow system with 70% adoption after 6 months and informing the firm’s future CRM strategy. ☛Developed a people plan for the stream’s 250 employees which includes a career structure with a supporting training programme as well as a distinctive people proposition. ☛Implemented onshore and offshore hubs to route processing work to lower cost locations.☛Co-founded BDODrive offering for SME businesses and developed a go to market strategy, differentiated from the rest of the firm’s offerings by leveraging off own experience as disruptors.